help
Please someone speak portuguese ???? Estou indo a Miami em 21/9 e preciso comprar um chip t-mobile dentro do aeroporto de Miami, - qual loja encontrar,- como habilitar Vou ficar 10 dias em Miami e...
View ArticleNo EIP payment option.
I'm trying to make payments towards my phone to pay it off sooner but every time I click on view details under EIP all I get is "Currently you do not have an Equipment Installment Plan to display" I'm...
View ArticleBlock charged international calls, Overage alerts
I just had an unpleasant experience with bill shock due to poor decisions by my sister on my account. While T-Mobile likely can't help the outrageous fees international carriers charge each other for...
View ArticlePay As You Go - Legacy: negative message count, no renewal date problem
My last Pay As You Go top up was Aug. 16, 2014, and I got the usual 90 day expiry date. Checking my account today, though, my account summary shows the following: My current planPay As You Go -...
View ArticleUpgrade Question
I am currently paying my phone off on the EIP but I want a new phone because mine is not working so great anymore. Can you buy another phone using the EIP and just pay for two installment plans? ( I do...
View ArticleInstallment Plans- I Can receive calls and text but can't send or call out
I am going thru a difficult time financially and have set up payment installments to pay off my bill. My phone has been suspended and I need my phone for work. I'm receiving texts and calls and can get...
View ArticleClik here to view.
Hiding messaging and voice info on bill online
does anyone know how to do this? i pay MY portion of the bill and my roomie is the account holder. i am constantly being asked WHO i texted or WHO i called. my messaging and voice numbers are...
View ArticleExperience with T-mobile as a biller via online banking?
Hi all, I am new to this support forum and hoping that folks could share their thoughts or insights on dealing with T-mobile and online banking. I recently decided to set T-mobile up as a biller...
View ArticleCharged For A FaceTime Call
I've got a Pay As You Go plan and just recently, I called through FaceTime to one of my good friends. However, a few days after when I went to check up my balance, it said $0. I later found out that it...
View ArticleMy bill is due but my account won't give me a total to pay
Mine and my bfs bills are due today but it won't give me a total to pay. It just says 0. Also my minutes and messages reset to 0 but my data didn't reset. That's not right! I need my total for his and...
View ArticleI am in Germany and requested, via telephone, that TMobile put my phone on...
Hello, is there someone answering my questions regarding my recent bill...Sept.4, 2014?
View ArticleUnable to verify Advantage Program discount!!!
I am having a great deal of trouble verifying my corporate discount online, and received a text message on 09/09/2014 reminding me to "Renew your T-Mobile Advantage Program discount by 9/15. If you...
View ArticleViewing Account Balance for Simple Choice account
I recently switched from a traditional montly prepaid plan to the Simple Choice plan. Prior to there was a positive balance in my account. After the switch I cannot view the account balance (which...
View Article"T-Mobile My Account" shows 100/100 messages on unlimited message plan
This just started recently - on my Android phone, the app "T-Mobile My Account" shows 100/100 messages, but I'm on an unlimited message plan. (Also shows 100/100 talk minutes used, which is correct.) I...
View Articlehow to create t mobile account
Hi im trying to create a t mobile account so i can take off the content controll i cant acces websites that contain smoking products or guns. Note i am an adult
View ArticleBest way to get off of the Jump program?
I currently have an HTC One m8 on the T-mobile Jump program. I no longer wish to have an EIP with T-Mobile. I am purchasing the new iPhone next week at full price and intend to keep it for a couple...
View ArticleClik here to view.
Need support for Pay As You Go - Legacy account display errors
As I discussed in my thread http://support.t-mobile.com/thread/77418, I do not get useful information when I log in to view my Pay As You Go - Legacy account status. Today, I saw the following: a...
View ArticleFinal bill for 4 days usage not prorated
I am disappointed that T Mobile has sent me a final bill for 4 days of service and is charging me for the entire month. I had to cancel my service with them after months of dropped calls and calls that...
View ArticleCan I use my brother's Military discount on our family plan?
Hi,I plan to switch my plan (under my name) from A*&T over to T-mobile with the 4 lines family plan.Here is the thing, I am the account holder for all 4 lines, however, my brother, who is still...
View ArticleNo more overages FAQs
Find answers to commonly asked questions about how T-Mobile has abolished overage charges. Go to:Why did T-Mobile stop charging customers domestic overage fees?How do I make sure I have no overage...
View Article