No more overages
Learn about how we've abolished overages. At T-Mobile, we no longer charge our customers for going over their allotted talk, text, or data limits for domestic usage. There are some exceptions,...
View ArticleFalse charge after using tmobile warranty
about a month ago I stopped by my (then) local tmobile to see if they could fix the cap that covers the charger port on my xperia z. they said it was still under warranty and they could just replace...
View ArticleTraveling on cruise ships
According to T Mobile:"Cruise ship roaming is available while on selected cruise lines and ferries. We recommend that you turn off roaming while docked in a U.S. port, whether the ship is departing or...
View ArticleT-Mobile Keeps Billing Me After I've Called, Cancelled and Have Been Told...
..how do I make it so that they don't keep doing this to me? I've done this twice in the last two months and despite the fact that they tell me it's closed, not only do they keep telling me my account...
View ArticleHelp with EIP - Please!
In my attempt to preorder the iPhone 6, I'll need to have my current phone (LG G3) half-paid off. However my account is currently showing the seemingly common "Your account currently has no Equipment...
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Use T-Mobile Refill Cards for Simple Choice Plans
This may be a stupid question, but can I use a T-Mobile Refill Card ($10, $30 or $50) bought from a drug store to pay for a monthly Simple Choice plan? I assumed these refill cards were for pre-paid...
View ArticleUsage Report on T-Mobile ToGo Plan
We wife and I are seniors and use cell phone for calls when we are away from home, which is seldom, and never text. We've had a T-Mobile pay as you go plan for over 4 years. The first 2 years I paid...
View ArticleiPhone 6 through Apple store
I ordered an iPhone 6 through the Apple store this morning. I am a new customer. Will there be some kind of activation that allows me to transfer my number and choose a monthly plan when I get the...
View ArticleSecurity deposit refund question
So, I noticed on the deposit refund page that it says in order to get my deposit back after a year "During those 12 months, your account must remain in good standing." but what it doesn't address is...
View Articleusing JUMP!
i have jump! and i've already paid half the price of my device (iphone 5c) i want to jump upgrade to iPhone 6, will i have to make a down payment???
View ArticleT-Mobile Jump 2 - Well Qualified Buyers
The latest revisions to T-Mobile Jump removes the 6 month waiting period to Jump but also requires 50 percent of the EIP to be paid before becoming eligible. Unfortunately, this requires a device trade...
View ArticleBill been past due for a while
hello my bill been past due for quite sometime I'm making a attempt to get it down by putting a good payment of 350.00 down on it. i I rare in a eligible iphone 5 from AT&T for a credit how much...
View ArticleTMOBILE REFUND REQUEST TROUBLE
Hello community, I have just begun a process that I can tell is going to be a nightmare to finish. ok so on august 30th 2014 I was approached at my place of work by a "salesman" who worked for a...
View ArticleUnable to verify my Advantage Program discount
I am having a great deal of trouble verifying my corporate discount online, and received a text message on 09/09/2014 reminding me to "Renew your T-Mobile Advantage Program discount by 9/15. If you...
View ArticleIneligible for Jump
When I go into myTMobile, it says I am ineligle for Jump, and gives a link for more details. When I click this link, it says I am ineligible for Jump because there is no active EIP on the line. I do...
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Corporate Discount not applied after almost 4 months, why?
Hello,I had contacted tforce months back and was told that my discount would be applied and now we are four months passed May and still no discount. I call and I am just told its here we can see it but...
View Articlesuspended
Hello!I had made two payment arrangements of 95 dollars each. However, my account has been declining the payment and now my line is suspended. It tells me that in order to restore my line i have to...
View ArticleI SIGNED EIP AGREEMENT FOR $99.99 DOWN AND GOT CHARGED $455.59!!
I Pre ordered my iPhone 6 this morning my order total was $159.99 and my card was authorized for that amount i went to tmobile order support web page to check the delivery date and saw that it said my...
View ArticleOrder support keeps hanging up on us after overchargong for iphone 6 preorder
I sent 3 emails about my checking account being charged $455.59 for myorder that was $155.59 originally and i signed an agreement for $99.99 downand $45.00 tax. The order support team keeps hanging up...
View ArticleETF problems Chat reps no help. Do problems get lost and never taken care of?
After changing over three of my five lines with Verizon and and ordering two phones I never received an RMA to send the old phones in to be repaid for the ETF which two of the lines incurred (one line...
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