Refilled my Monthly4G with $50 refill card... and got $20
Quick intro: I bought a new TMo SIM-card together with a new handset in October and activated $30/month (100 minutes) Monthly4G plan on it. I also received $50 refill card together with the phone, but...
View ArticleFull Month's Charge for Changing Carriers- and Useless Customer Service
Extremely frustrating!! I've been a loyal T-Mobile customer for almost 10 years- even when friends and family were abandoning ship and encouraging me to do so, I stayed around, despite paying $50/month...
View Articleprepaid extra minutes
I just signed up for the 100 min voice, unlimited text and data, $30/mth plan and have some questions about usage. First, does this plan use minutes for all calls, including to other Tmob customers?...
View ArticleCan't purchase the same device as a new customer
This really sucks. I cannot get the Samsung Galaxy note as an upgrade, but I can as a new customer. What's worse, I was forced to change my rate plan 3 days ago in order to do an upgrade on my other...
View Articleunused prepaid refund
I was a told by your sales team that call forwarding was supported, so I bought an activation kit, and paid for 1 month of service, once my number was ported over and activated call forwarding did not...
View ArticleUsage details for unbilled usage.
Me and a friend of mine are having issues with viewing our unbilled usage (2 seperate accounts). My bill ending date was 11/26 and I was able to see my unbilled usage before then. Now when I look...
View ArticleUnauthorized data charge
Dear tmobileAfter just being on the phone for the last 1 hour, then having been rudely hung up on, I would like to clear up a mistake on your part, please contact me as soon as you can as (I k ow...
View ArticleRefund requests
You can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final credit balances upon...
View ArticleAttorney is my next step
I have waited, I have called, and oh yes I have documented. Contract Review submitted 12/09/2012. Still no answer. But every T-Mobile associate completely understands. My apps won't even work...
View Articlet-mo "simple" 200mb data plan
Yesterday I received a "push" message from t-mo to my phone, advising me that I have used 180MB of my 200MB monthly data plan and that I would incur overage charges if I went over 200MB. I logged onto...
View ArticleT-Mobile Prepaid Refill Cards
I recently purchased two refill cards, one was for $50, the other for $10. The $10 card had one toll-free number on it and indicated to call that number or 611 from the phone itself. The $50 card had...
View ArticleCheck minutes, balance, web, and message usage from your device
We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan...
View ArticleT mobile website Down, Thousands can't make payments T-MOBILE MAKES MILLIONS...
I WONDER WHY t-MOBILE LOST 492,000 CONTRACTS LAST YEAR, THEY JUST LOST 4 MORE AND i GET A TEXT AT 2:00 IN THE MORNING TO TELL ME MY SERVICE IS INTERUPTED NOW i CANT SLEEP AND HAVE TO WORK 12 HOURS...
View ArticleRecord of my payments
I have a $2-per-day unlimited usage plan: I'm supposed to be charged $2 for every day in which I have used the cell phone, but not charged for days in which I have not. I'd like to check the days for...
View ArticlePREMIUM SERVICES I have never signed up for
On my December bill I have a charge of $19.98. I paid the bill as a always do but would like to get the credit back for the charge I haven't signed up for. If this is some service for long-time...
View Articlephone number wasnt cleared
I get a phone number from a past customer and being charge with their bill 3rd party I did not subscribe to then get billed 2 in the same mont
View Articlephone notifications
whats the point of this t mobile key thing on my phone i click it and notifications and account info and nowhere does it tell me when my bill is due or the amount this is stupid and pointless how do...
View ArticleHelp me please! Dont know which data plan to choose.
I just bought a mytouch and didnt realize that you had to get a data plan in order to send picture messages. Which would be the best data plan to get if the only reason i need it is to send and recieve...
View ArticleVery bad experience with T mobile
I had a corporate discount of 123.60 on my account for which I got a mail confirmation from T mobile that the amount has been applied to my account. So on my billing cycle I got a bill which did not...
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