Switching from Postpaid plan to Prepaid plan within T-Mobile. Unresolved...
HelloI have been a long time 8+ years of loyal T-mobile customer!! I used to have a Postpaid cellphone account which I switched to Prepaid in the beginning of September and I also have a broadband...
View ArticleSwitching Service Plans
I am due for an upgrade in January and my husband in April. We are on an old family plan. We plan to stay with T-Mobile. I will change to a 4G plan and my husband will change to pay as you go. If...
View ArticleRenewed contract without my knowledge
On July 18 2011, I went into the T-Mobile store to ask a question about our poor coverage. The sales Rep asked for identification, which I provided y Military ID card. He then proceeded to tell me...
View ArticleHas anyone gotten this resolved - renewed contract without my knowledge?
Has anyone gotten a good resolution back from Contract Review folks?Or do they just offer you free phones and get you locked in again, or something like that?My phones are already 2 years old, so...
View ArticleFeeling gouged and abused
My wife and I have been loyal t-mobile customers for at leat 8 but maybe 10 years. We recently decided to change carriers but found that we were billed an entire month for the last 3-4 days service....
View ArticleETF
So I have been on a family share plan with 5 lines for 1 year and 7 months 3 of those lines are 2 years and 3 months. I received 4 free horrible samsung phones (no frills). I did get one nokia that...
View ArticleAccount Management
Account Changes Account Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePrimary Account Holder managementUpdate your billing address Account Information Bill cycles...
View ArticlePrior Billing & Usage Information
Are we no longer able to view the list of phone calls made/received prior to the current billing cycle? Example, I like going back, say for instance, to October and finding a lost phone number....
View Articleusername says it all
I swear if I have to call customer service again I will be so rude. Between dropped calls, shotty service, bad reception,and even hung up on but automated system. Submitted a contract review/dispute...
View ArticleCan prepaid customers view an itemized bill?
I am thinking about switching over to T-Mobile from Sprint, because of Sprint's poor service.I would be using a prepaid plan because I will not make the mistake again of signing a binding contract with...
View Articlet-mo "simple" 200mb data plan
Yesterday I received a "push" message from t-mo to my phone, advising me that I have used 180MB of my 200MB monthly data plan and that I would incur overage charges if I went over 200MB. I logged onto...
View Articleuntimely tmobile lightening fast sucky servive
I am about to blow a gasket. I may just shut my service off and Let it go to court for really term fee. If I am late you suspend service. But my email I received from contract review/dispute said 7...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticlePREMIUM SERVICES I have never signed up for
On my December bill I have a charge of $19.98. I paid the bill as a always do but would like to get the credit back for the charge I haven't signed up for. If this is some service for long-time...
View Articleridiculous restore fees for not even 30 days late
I am so furious right now. I have been a loyal customer for many years, and have always paid my bills. I have recently fallen on some harder times, but as everyone knows cancellation charges are huge,...
View Articlepassword incorrect even when it's VERY correct
Each time I try to access mytmobile, I have to reset my password because it has a v. I have a v in my password, but I don't want to change it because that's the password I used for anything...
View ArticleBeing charged $9.99 for additional line when I added the line it said add a...
Hi I on a $49.99 family basic plan since 2004. On 9/27/2012 I added a Samsung galaxy phone to my service online. The contract said : no activation charges, no monthly charges as it was a PROMOTION;...
View ArticleWhy am I being charged?
Tmobile sent me a new phone through the insurance because my old one wouldn't turn on anymore. I did everything I was suppose to with sending them my old device back.. Except they claim they didn't get...
View ArticleSwitching from Postpaid plan to Prepaid plan within T-Mobile. Unresolved...
HelloI have been a long time 8+ years of loyal T-mobile customer!! I used to have a Postpaid cellphone account which I switched to Prepaid in the beginning of September and I also have a broadband...
View ArticleRefill problem
I tried refilling $100 for 1000 minutes online last night and it seems like the transaction went through, but I didn't get my minutes. This morning, I checked my bank account and there are two items...
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