MyT-Mobile Bill Access Restored
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View ArticleEarly Termination Fee
An Early Termination Fee (ETF) is a charge made to your account when you cancel service and end your service agreement with T-Mobile early. The ETF is intended to provide reasonable compensation to...
View ArticleA clear example of why T-Mobile is losing customers
It's not the lack of iPhone that is causing this, but their drastic decline in customer support and the experience, I full regret bringing my girlfriend to T-Mobile. Here's an excerpt of our...
View Articleprepaid extra minutes
I just signed up for the 100 min voice, unlimited text and data, $30/mth plan and have some questions about usage. First, does this plan use minutes for all calls, including to other Tmob customers?...
View Articlet-mo "simple" 200mb data plan
Yesterday I received a "push" message from t-mo to my phone, advising me that I have used 180MB of my 200MB monthly data plan and that I would incur overage charges if I went over 200MB. I logged onto...
View ArticleAccount Management
Account Changes Account Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePrimary Account Holder managementUpdate your billing address Account Information Bill cycles...
View ArticleOverage charges with family allowances set
I have 5 lines, 3 have unlimited everything and 2 have 500 minutes, which are both limited with family allowances. On my latest billing statement I have $22 in overage charges on the two 500 minute...
View ArticleReview contract
i recently purchased two phones through tmobil. i speaked with a representitive (linda) she offered two samsung galafxy III phones for $73.96 she never explained to me that i would get billed $200 per...
View ArticleDiscount and rude employees
Hi, not sure how to go about solving this but I'm a new customer and new to t mobile and am so far having a terrible experience. First, when I signed up for the plan I was ensured that my work discount...
View ArticleFeeling gouged and abused
My wife and I have been loyal t-mobile customers for at leat 8 but maybe 10 years. We recently decided to change carriers but found that we were billed an entire month for the last 3-4 days service....
View ArticleRefilled my account for the first time through T-Mobile's website and my...
Hello guys, I received my pay-as-you-go SIM card last week, activated it and chose the $30 plan (100min + unlimited text + unlimited data). Today I bought $30 credits to start using the service. I did...
View ArticleJust wrong
To whom it may concern I called 11/26/2012 to cancel my contact for the line***-***-**** the only one that should have been listed under contact I am the primary account holder and my number is...
View ArticleCannot View My Usage or Bills for Several Weeks Now
This is soooo frustrating, and if someone could please help me, I'd really appreciate it. I've been trying to view my usage on T-Mobile's website for several weeks now and I keep receiving a message...
View ArticleBill after discontinuing service
Hi,I was wondering if i were to end my contract - which has now exceeded the 2 year point - in the middle of a month would I still have to pay the same amount for the monthly bill or would it be reduced?
View ArticleUsage details for unbilled usage.
Me and a friend of mine are having issues with viewing our unbilled usage (2 seperate accounts). My bill ending date was 11/26 and I was able to see my unbilled usage before then. Now when I look...
View ArticleT-Mobile prepaid scam?
I specifically got a prepaid phone because I rarely need a cellphone, but they are occasionally useful. I got my acct set up (at Costco) about a year ago. I've been on the daily plan (10 cents/min...
View Articlet-mo "simple" 200mb data plan
Yesterday I received a "push" message from t-mo to my phone, advising me that I have used 180MB of my 200MB monthly data plan and that I would incur overage charges if I went over 200MB. I logged onto...
View Articlemonthly financing
I put a down payment on my phone and now pay monthly. Is there a way to see how much i owe on my phone?
View ArticleT-Mobile refuses to pro-rate my bill
Jessica, maybe you can help me. I recently had to port out my number because I was moving to an area that T-Mobile barely has coverage. The day the number was ported I was in my fifth day of my...
View ArticleContract Extended Unkowingly?
First off, it isn't right that the only way for a customer to check their contract status is through a page on the Best Buy website. This is obviously something that T Mobile is trying to hide from...
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