Help on my bill. Double sms charges.
Hi, can anyone help me on this? We already have a family domestic and intl unlimited sms. But it didn't work so I added additional features to make it work. The rep can't remove the fam dom & intl...
View ArticlePrintable Format for bill?
There used to be a link to display my bill in an HTML based format laid out for convenient printing, to look much like a paper bill. This option used to exist before the short time you had the pdf...
View ArticleWhy can't print my bill from IE9?
I need to print a bill summary for my records but nothing happens when I click on print. Clicking on View works ok only print does not. Chrome & Firefox work OK but i am not permitted to load...
View ArticleMisleading by T-mo Rep(My response)?
Not much a big deal that I already paid.Here is the story, I was tried to get dataplan on (8/19/2012) one day early before bill cycle and I asked representive that if that change will not apply to that...
View ArticleMyT-Mobile Bill Access Restored
Thank you for your patience while support teams worked hard to restore access to online billing services. Validation has been performed to ensure viewing capabilities are functioning properly. If you...
View ArticleService agreement information
When you activate service or make an account change with T-Mobile, you may be required to accept a new service agreement term. Actions that may require an extension/renewal of your service...
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REFUND
On September 16, 2012 I placed a order, received the package as I decided not to use the service I sent the package back to you, you sent me a confirmation email that you received it a few day after I...
View ArticleI want to restore service on suspended account
Hi, I've been in difficult circumstances since August and couldn't pay my phone and internet bill that I have with T-Mobile. Plus I moved in with family that lived outside the service range, so I...
View ArticleWas given wrong information
I have a problem with my contract. First of all, my wife was talking to a customer service rep who offered her two new phones and to extend two of my lines. She was talking to her in Spanish and when I...
View ArticleOver charging pay per megabyte
I am currently on a pay per megabyte status since I do not have an active pass, it says I am to be charged $0.20 per megabyte, but the system actually charges me $1.40 everytime I log in and use even...
View ArticlePrinting Previous Bills In PDF Format
Since August I have not been able to print my previous bills in PDF format. I went to the subject "Obtain a copy of a previous bill" last modified by tmo_marty on September 24, 2012 at 5:55pm. I...
View ArticleDo customers get billed for spam messages?
I received a spam text message "Wonderful! Your Admission Recently That has Won !! Affirm Your Cost-free $1,000 BestBuy Gift Certificate Here: (link), code: 6278" Will I get billed for this text...
View ArticleSwitching plans - MAJOR billing issues
I was on a family plan with my mom (me being the primary). She went to a TMobile pre-paid plan and I was switched to an individual plan. After a MAJOR ball drop by a rep in a TMobile location we...
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Obtain a copy of a previous bill
For your convenience, there are a few ways for you to access copies of previous bills:Your last 12 statements are available for viewing and printing on My T-Mobile.Your most recent bill may be...
View ArticleI still can't print or save my bill in pdf, is this feature still broken?
I still can't print or save my bill in pdf, is this feature still broken?
View ArticleNano sim cards for iPhone 5
I hope someone can get me a straight answer to this situation... The notion of getting a free replacement sim card, especially if you are a loyal customer, has been mentioned all over the place in...
View ArticleRegulatory authority for filing complaint ?
Hi to the other customers of T-mobile.. I wanted to know if there is any regulatory authority for communication where I can file a complaint against T-mobile for my refund. I am tired of calling...
View ArticleNo Strings Attached Rebate--Still Waiting!
I sent in the "Loyal Customer No Strings Attached" rebate for $100 off any phone back in August. After 2 letters stating that my phone number does not qualify for this rebate, I continue to get the...
View ArticleLies and execrable customer service
It's no wonder T-Mobile is last and sinking fast. If this is how they treat NEW customers, I'm not looking forward to an extended relationship. I am trying to switch my number from Virgin Mobile to...
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View payment history
We know how important it is to keep track of your finances, so we've made it easy for you to view your payment history. Just follow these simple steps:Log in to My T-Mobile. If you're already logged...
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