Charged for a signal booster I already returned
I have been fighting this battle since late july 2012. It all started when I canceled my service with T-mobile and paid the termination fee. I had always had bad service so during my contract, I had...
View ArticleCan't get any help. Very frustrated and upset!!!!
I have called and emailed and done everything I know to do and cannot get any help from anyone from T-Mobile. This is my problem:I started service on Sept. 26th. I saw the phone I purchased a lot...
View ArticleView payment history
I want to view my payment history, for this in the post http://support.t-mobile.com/docs/DOC-2504 given that Under Manage >Billing & Payments > Bill Summary, you will see your current balance...
View Articleinternational plan
Do not under any circumstances think Tmobile is an international company. After setting up an international call plan - I go to Europe to be hit with over $340 of roaming fees... This after being very...
View ArticleUsage details for unbilled usage.
Me and a friend of mine are having issues with viewing our unbilled usage (2 seperate accounts). My bill ending date was 11/26 and I was able to see my unbilled usage before then. Now when I look...
View ArticleCharged full month for 5 days of service after being a customer for 5...
I want to post a warning for folks for something that, simply put, just seems like spite on TMobile's part. I've been a TMobile customer for 5 years or so. Always paid on time, had no problems......
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleMisleading by T-mo Rep(My response)?
Not much a big deal that I already paid.Here is the story, I was tried to get dataplan on (8/19/2012) one day early before bill cycle and I asked representive that if that change will not apply to that...
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ETF for Mobilized Military
It would seem I am not the first to have this issue with Tmobile. I was activated to an area that is not in the Tmobile Coverage area. I do get minimal service where I sleep but absolutely no service...
View ArticlePoor Customer Service
I recently called to pay my bill through the automated service, gave all my information and at the last second it said there was a problem and I would be transferred to a real person. That real person...
View ArticleCannot View My Usage or Bills for Several Weeks Now
This is soooo frustrating, and if someone could please help me, I'd really appreciate it. I've been trying to view my usage on T-Mobile's website for several weeks now and I keep receiving a message...
View ArticleHow long does it take for the unbilled usage to start showing again?
My billing cycle ended on Nov 24 and usually the unbilled usage does not update for 1.5 days at the end of billing cycle. However this month, the unbilled usage has yet to update and it is the 28th....
View ArticleCan't see details of my bill
Home page (Account) -> My Bill -> View my billall entries in bill summary (Monthly charges, use charges etc.) are zero, but there is a total amount. Please fix this, I want to review the summary...
View ArticleByte Spike LLC premium service- A scam that won't go away!!!!
Has anyone got charge for this so called $9.99 premium service and is still being charge for it even after contacting T-Mobile customer care? This ridiculous charge is giving me a headache! I just...
View ArticleT-Mobile has no record of a signed or verbal agreement for fees on Signal...
After dealing with terrible signal in Phoenix and being transfered from phone rep to phone rep, I terminated my contract with T-Mobile. After transfering my number, I called t-mobile to make my final...
View ArticleOn line billing access problems
As of 8pm EST December 6th I was unable to access my on-line bill to print/save. I was informed that the information was "unavailable". Additionally, I was unable to view previous bills. Information...
View ArticleWhat a nightmare the phone support has been.
I have an unauthorized charge from T-mobile.com on my bank account. I have no account with T-mobile, I have never bought anything from T-mobile. The money was drawn from my savings account, which...
View ArticleNano sim cards for iPhone 5
I hope someone can get me a straight answer to this situation... The notion of getting a free replacement sim card, especially if you are a loyal customer, has been mentioned all over the place in...
View ArticlePayment Arrangement
I need to set up a payment arrangement on my phone bill because I currently can not pay this current bill in full only in payments.
View ArticleUsage details for unbilled usage.
Me and a friend of mine are having issues with viewing our unbilled usage (2 seperate accounts). My bill ending date was 11/26 and I was able to see my unbilled usage before then. Now when I look...
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