An unhappy customer caused T-Mobile extended my contract without any...
I just chatted with a rep right before I write this . In Oct 16, 2012, I chatted with a online representative named Cassius about my billing problem and asked him about my contract, which is going to...
View ArticleT-Mobile extended my contract without my knowledge or consent when I added...
I am writing here to give T-mobile one last chance to correct their errors. I have been a customer for almost 7 years and have been out of contract for at least the last 3. I called customer support...
View ArticleContract Dispute: T-Mobile representative extended my contact without my consent
Hi Everybody, Two days ago I discovered that the t-mobile repesentative extended my contract for two more years!! I tried to talk with t-mobile billing department to resolve this matter but they told...
View ArticleRenewed contract without my knowledge
On July 18 2011, I went into the T-Mobile store to ask a question about our poor coverage. The sales Rep asked for identification, which I provided y Military ID card. He then proceeded to tell me...
View Articleworst customer rep and worst company ever
My contract is about to expire. So I decided to call T-Mobile and what kinds of offers I could get if I were to renew my contract with them. My call was picked up by a rude representative explaining...
View ArticleHow long does it take for the unbilled usage to start showing again?
My billing cycle ended on Nov 24 and usually the unbilled usage does not update for 1.5 days at the end of billing cycle. However this month, the unbilled usage has yet to update and it is the 28th....
View ArticleWrong Call posted to my bill
Hi, I have a prolonged relationship with T-Mobile. Never had any concerns as far as the services are concerned. However recently noticed that an invalid international call charges are posted to my...
View ArticleT-Mobile sent debt collector agency despite payment made. Why?
T - Mobile sent a debt collector agency after me despite full payments made. I informed T-Mobile I was moving abroad and I paid the final bill of £16.51. The amount was cashed from my bank cheque but...
View ArticleHow do I get tmobles email address?
How do I get t mobiles e mail address? I am trying to find out about the local deals on the gals. Note 2, and the teenage bumpkin in the store doesn't know.
View ArticleUnprofessional and uninformative customer service representatives
I am furious that the customer service representative that I dealt with on 11/4/12 didn't advise me of a migration fee that would be charged by switching over to the value plan. Imagine my shock when I...
View ArticleT-Mobile Sucks?
Hi everyone I was with ATT for the last few years... then I moved to T-mobile like 9 months ago.I called t-mobile many times before and the 1st two billing cycles to ask them about the Corp discount......
View ArticlePaperless billing broken
Hi Jessica, I think you recently mentioned that there was an upgrade in the works. I take it we're still in the middle of it since I haven't been able to access my bills for at least the last two days....
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REFUND
On September 16, 2012 I placed a order, received the package as I decided not to use the service I sent the package back to you, you sent me a confirmation email that you received it a few day after I...
View ArticleSwitching plans - MAJOR billing issues
I was on a family plan with my mom (me being the primary). She went to a TMobile pre-paid plan and I was switched to an individual plan. After a MAJOR ball drop by a rep in a TMobile location we...
View Articleoffers,billing,registering my phone?
i just purchased a prism grey from our local mall and i seen a offer for 100$ gift card if u purchase a phone? how do i see if im elidigable for this. also i have had tmobile for almost 5 yrs and i...
View Articlebill summary
I am unable to view my bill summary which is not,good. I just got done paying for 6 months premium service to Tmobile TV that I unsubscribed from a week into free trial. Got bounced back and forth...
View ArticleCharged me $170 for nothing
I have been T-mobile customer for 1.5 years, and I regret every single dollar I spent using T-mobile. I am born and raised in Sweden, but I was studying abroad in the US for 1.5 years, and I decided to...
View ArticleUnsatisfied Customer
I would like to know why thew company set ficticios charges to account holders like phone numbers that are not in their family or friends and in the top of that I havbe to pay for that! This is thje...
View ArticlePrior Billing & Usage Information
Are we no longer able to view the list of phone calls made/received prior to the current billing cycle? Example, I like going back, say for instance, to October and finding a lost phone number....
View ArticleUndisclosed International Calling charge ~$210
I don't know if others have faced this issue. I use Google Voice for international calling on my TMobile G2. Whenever I call an international number with a prefix 011, the Google Voice application...
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