Need help with an AAL
I need someone, hopefully someone from T-Mobile, to help! I currently have 5 lines on my account on a Classic Unlimited Talk + Text plan. Months ago I had called to inquire about adding a sixth line...
View Articleproblems
me and my cousin have a contract but im always late for my payments and this month i was completely broke and she paid her half my phone is curently not working because it fell in the toilet and i lost...
View ArticleWas the Galaxy Note II $300 Rebate Offer 11/16-18 a SCAM?
I am curious. Was the $300 Rebate Offer for the purchase of a Smasung Galaxy Note II between the dates Nov.16-Nov.18 2012 done in bad faith? I submitted the rebate form filled out properly, a copy of...
View ArticleProblem cancelling a new line
In late Nov, I ordered a new phone w/ a new line but then returned the phone in the original package (unopened). CSR acknowledged the phone was returned and asked me to wait 30 days. they could not...
View ArticleAnother Final Bill pro-rate complaint
I started with T-Mobile in September 2009. I had the Evenmore Plus plan the entire time and chose that plan and T-Mobile for that matter so I wouldn't have to deal with these contract termination fees....
View ArticleTmobile has the WORST customer service and bad policies
So on October 19, 2012 I went in to a tmobile store to pay my bill and while I was there I made the representative aware of a problem that I was having with the power button getting stuck. So they...
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Unbelievably Frustrated with T-Mobile Customer Service- Ready to cancel!!!
I purchased two Galaxy S II phones (one for myself and one for my 19 year old brother) from T-Mobile and signed a new two year agreement in October 2011. We paid full retail price for the phones,...
View Articlecontract termination/fees
After being a TMobile customer for over 8 yrs I cancelled my plan. There were numerous issues-dropped calles, reliable coverage at my home, 4G service, poor customer service. I cancelled my plan 12...
View ArticleShould I change my SIM?
Hello everyone. This is my second phone of the same SIM. The previous phones use to give issue and friends complained that the sound isn't clear. Neither can I hear them as clear. I gave the phone to...
View ArticlePDF Paperless Billing
Based on your feedback, we've made some improvements to our PDF bill! Beginning January 20, you will be able to access a PDF version of your bill with any PDF reader. You will be able to edit and...
View ArticleTerms and conditions subject to change/porting out BEWARE!!!
I used to work for a T-mobile authorized dealer for years and have been a very satisfied customer over the past 6+ years i've had the service. I recently ported my number out just to save money - my...
View ArticleBILLING
Today I paid $104.00 on my bill. I had a balance of $3.39 . I asked if this balance could be forward to my next months bill.I was informed that I needed to call customer service, that this shouldn't be...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleMy T Mobile Nightmare....
Great. I just wasted 15 minutes writing out my aggravations about T Mobile and one error leaves me to start all over again. I'm not going to spend another 15 minutes writing my horrid experiences with...
View ArticleCan I add a line to my no contract plan?
I have been a loyal customer to T-Mobile. Recently I convinced my girl to switch from Virgin. I added funds to my account assuming I could apply the value to a new phone/sim-card. Can I?
View ArticleMy current dispute and experience with Tmobile customer service
For anyone reading this: It's a long read but worth looking through. If there's anyone reading this that can help with the powers that be (I've seen tmo_jessicab helping out in a couple of...
View ArticleNovember 16, 17 Rebate being REFUSED
Not sure why my rebate was being refused, as I walked in and setup the brand new account with my brand new note ii and assured that the plan I had was all in accordance with everything. This is the...
View ArticleKeep pre-pay number active without regular credit
I am an occasional visitor to the US, for a mix of work and leisure. When I arrive, I usually purchase a new pre-pay SIM for the week or two I typically spend in the country. If I am returning within...
View ArticleConsistent tax overcharges, credit adj & missing PPU address
I have several ongoing, consistent monthly billing inaccuracies which I want resolved. Despite my calls to customer support, my T-Mo online account and my BILL STMTS indicate that I have no PPU (911)...
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