Final bill charged whole month, not pro rated
I had tmobile but had to change providers, due to the fact where I lived was a dead spot. I was six days in to the billing cycle and changed to a different carrier, tmobile sent me a bill for the...
View Articlecellphone subsidies
Based on T-Mobile CEO's comments at the Consumer Electronics Show in Las Vegas, information was disclosed about T-Mobile's cellphone subsidy policy: T-Mobile USA will start selling the Apple Inc...
View ArticleMost Frustrating billing system online anywhere!
Month after month I spend at least 1/2 hour trying to make a payment online. Today was over an hour that your little circles just sat there and spun - never bringing up the content on the page that...
View Articleprepaid - expiration date not adjusting to my last use
Yesterday, my t-mobile account page showed Use by: 1/30/2013 9:00:00 PM Last night I made one phone call, and made one text message. Today, almost 24 hours later, the...
View ArticleWhy does tmobile add extra charges every month
I am soooo tired of tmobile throwing extra charges on each month. I always have to spend over 30 minutes a month calling them to try and get these charges taken off. I always get some ridiculous excuse...
View ArticleNeed help with an AAL
I need someone, hopefully someone from T-Mobile, to help! I currently have 5 lines on my account on a Classic Unlimited Talk + Text plan. Months ago I had called to inquire about adding a sixth line...
View ArticleWhy has my data usage suddenly skyrocketed?
To the best of my knowledge, I haven't been using my phone any more than usual and yet I've already reached my 5G data limit about a week before the billing cycle ends. What could possibly account for...
View ArticleCharged, but my state has no sales tax!
I have tried getting this resolved by phone, and then through chat, but have had no luck. I was charged sales tax on my most recent bill.I've been with T-Mobile, on this contract, in this state for 19...
View Articleno strings promotion ad has no expiring date
I wanted to do that promotion but Tmobile didn't put a deadline. Tmobile has done tricks
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Unbelievably Frustrated with T-Mobile Customer Service- Ready to cancel!!!
I purchased two Galaxy S II phones (one for myself and one for my 19 year old brother) from T-Mobile and signed a new two year agreement in October 2011. We paid full retail price for the phones,...
View ArticleBill pay
Payment and log in screens are messed up - I will go to another company - your system use to be easy - now I tried to payment and had to do OVER and OVER - are you trying to rake people over the...
View ArticlePDF Paperless Billing
Based on your feedback, we've made some improvements to our PDF bill! Beginning January 20, you will be able to access a PDF version of your bill with any PDF reader. You will be able to edit and...
View ArticleFinal Bill Not Pro-rated, 2 Days into Billing Cycle
I have been a Tmobile prepaid plan customer for over four years. My husband has been a T-mobile contract customer nonstop since 2005 - until he ported his number (in late October 2012) to Verizon. We...
View Articlelied to.
my wife got deployed in august. I called to cancel our phones and was told if i waited until october, one year into my contract, the cancellation fee would go down from 200 to 100 per line (lie #1). I...
View Articlewhy am billed again for a game which i paid for
every month i was paying my bill for the longest time i was being charge for a game which i bought and im charged 6.99 a month then the phone that i have you cant even take videos i was in paris last...
View ArticlePaperless billing broken
Hi Jessica, I think you recently mentioned that there was an upgrade in the works. I take it we're still in the middle of it since I haven't been able to access my bills for at least the last two days....
View ArticleCompany discounts, and how to access them?
I work for Target which allows a discount to my T-Mobile bill, I think it is around 17% and everything but where would I go to apply that to my bill?
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Final bill not pro-rated
I received my final bill from T-Mobile and to my surprise it wasn't prorated. I was only 14 days into my billing cycle. I spoke on the phone with a customer service rep the day I cancelled telling him...
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How do I update my prepaid account credit card expiration date?
I have the same credit card number but I can't figure out how to edit it to update it to reflect the new expiration date..This must be another T-Mobile issue, right?
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