Tmobile lost my returned replacement device and now wants to charge me
I have had numerous replacement devices from tmobile and each one i have returned in the required time. Well this month i get my bill and there is a charge for 499.00 for a replacement device THEY say...
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Make a one-time payment by checking account
You can make a one-time payment using your checking account by following these steps: Log in to My T-Mobile. If you're already logged in, click Back to Your Account in the upper right corner of your...
View ArticleBill payment options
T-Mobile provides the following payment options for you: EasyPayOnline with electronic checkOnline with debit/credit cardPaying at a payment centerPaying through the mailPaying over the phone...
View ArticleFinal Billing
I was wondering if anyone had any luck with getting a refund on the extra month billed after you cancel to another service.. I called 3-4 over a 4 month period inquiring about the process of...
View ArticleNew customer value plan, first bill outrageous.
I just started a new contract with Tmobile on Friday Jan 4th. I told the person in the store that I was on a family plan with Verizon and would need one with T-Mobile as well. So, I got 2 lines and...
View ArticleContract extended without my consent
T-mobile, I was informed yesterday by CS that my contract was extended for an additional two years due to a change I made in August 25, 2011. I DID NOT authorize the extension of my contract when I...
View ArticleDefrauded by no strings attatched promo
I recieved the no srings attatched promo which stated that you had 3 options to choose from and if you didn't choose anything, the month of january would be free. So now i am being charged for January....
View ArticleTMOBILE NEEDS BETTER CUSTOMER SERVICE
I have been a TMobile customer for 6 years. I recently signed up for an additional two years. I never should have done that. At the end of November I upgraded my phone to the Samsung Galaxy 3. I...
View ArticlePaymets
I no longer have my phone & it is set on auto pay & I dont have the password to get into my account to cancell, HELP !
View Articlet-mo "simple" 200mb data plan
Yesterday I received a "push" message from t-mo to my phone, advising me that I have used 180MB of my 200MB monthly data plan and that I would incur overage charges if I went over 200MB. I logged onto...
View Articlemore than 2 months and i cant view my bill details online
i have been trying to view my bill details for last 2 bills and when i log in to my account i only see bill details from november.......my bill of december was 30$ more than usual i wanted to view the...
View ArticleRefund requests
You can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final credit balances upon...
View ArticleCan't Log on to My Account
I pay my bill every month online and I know my password and it does not contain any V's yet I have to reset my password every time. I have also seen on the forums that this is happening to many...
View ArticleHow can I access detailed call log?
When I go into my account, the only calls that are shown are the calls I have used minutes on or answered the phone. I need to be able to get a list of several calls that I never answered as I have...
View Articlenew phone
I am appalled and disgusted when I see advertising that gives the new phones for free to "New" 2 year contracts and for me to get a new phone and renew my contract it cost $150 dollars! Why not reward...
View ArticleCancel data service during mid billing cycle, how is charged?
I have a family plan 4 lines with older 1500 minutes plan. And my account is postpaid. I am now about 2 weeks into the new billing cycle. I canceled the data service yesterday. The minute I canceled,...
View ArticlePREMIUM SERVICES I have never signed up for
On my December bill I have a charge of $19.98. I paid the bill as a always do but would like to get the credit back for the charge I haven't signed up for. If this is some service for long-time...
View ArticleContract renewal without permission. My positive experience.
Hello everyone, I want to share my positive experience with T-Mobile customer service and how they handled my situation. On Jan 9th 2013 (2 days ago) I contacted customer service via live chat and...
View ArticlePrintable Format for bill?
There used to be a link to display my bill in an HTML based format laid out for convenient printing, to look much like a paper bill. This option used to exist before the short time you had the pdf...
View Article(Yet more) printing problems
Nothing at all with Safari 4.1.3 (under OS X 10.4.11), but View > and Print > both worked correctly under Firefox 3.6.25 — with the exception that the pages cut off instead of printing all of...
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