EIP billing issue tmobile incompetence
I have spent the last month going back and forth with customer service i have spoken to 5 agents including a supervisor due to the face my bill was processed without the EIP charges for my 4 phones...
View ArticleVery disappointed with t-mobile
t-mobile renew our contract with out telling us. We went to purchase our phone and i did not even know i was on a value plan till they told us we need to purchase our phone. so I told them i did not...
View ArticleWHY AM I BEING CHARGED FOR MESSAGES WHEN I HAVE AN UNLIMITED PLAN?
I JUST DUMPED AN ADDITIONAL LINE AND WENT TO THE INDIVIDUAL PLAN WITH UNLIMITED TALK AND TEXT. FOR SOME REASON I AM BEING CHARGED 31.20 FOR MESSAGES. WHY? HOW DO I FIX THAT?
View ArticleAddress at which this line is primarily used
My bill contains the "Address at which this line is primarily used." This address is incorrect. How do I update this? Where did T-Mobile obtain this address?
View ArticleTMOBILE NEEDS BETTER CUSTOMER SERVICE
I have been a TMobile customer for 6 years. I recently signed up for an additional two years. I never should have done that. At the end of November I upgraded my phone to the Samsung Galaxy 3. I...
View ArticleCannot View My Usage or Bills for Several Weeks Now
This is soooo frustrating, and if someone could please help me, I'd really appreciate it. I've been trying to view my usage on T-Mobile's website for several weeks now and I keep receiving a message...
View ArticleDefrauded by "No Strings Attached" promotion?
I received a solicitation from T-Mobile to participate in their "No Strings Attached" promotion, for being a loyal customer, and elected the option to get a rebate on a new phone. In accordance with...
View ArticleNo Strings Attached Promo Hotspot
I received a "no strings attached" promo and chose the Hotspot for .99 for 6 months. The fine print stated to cancel after 6 months to not be charged the $29 a month fee. Since it was no strings...
View ArticleThank you to moderator jessica!!!
Just wanted to publicly thank jessica for immediately resolving my billing issue. I had spent near 1 hour on the phone frustrated with two customer service reps and got nowhere. Jessica solved it in...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleOn line billing access problems
As of 8pm EST December 6th I was unable to access my on-line bill to print/save. I was informed that the information was "unavailable". Additionally, I was unable to view previous bills. Information...
View ArticleMyTMobile Web Site issue
As of 1/1/2013, the MyTMobile Web Site cannot bring up device/account usage info - clicking on "Usage" on any of my devices just wraps back around to the same page. How fun is that? No support today,...
View ArticleInternational Call Charges
Hello, I use Vonage APP for all my international calls, but in my recent bill i have been charged $43.76 towards calling India ? Has any one had similar issues. I have a Samsung Galaxy SII. Thanks.
View ArticleUnable to Access Billing online - AGAIN
I am unable to view/print my bill online - AGAIN - this happened last month as well - It was supposed to be fixed. I am using Chrome and IE 9 - neither work. Please fix Tmobile - Or at least...
View ArticleNeed help disputing ETF
I was on a postpaid plan a few months ago. I decided to switch to prepaid and I double checked that my contract was over. When I first called to ask how I could switch from postpaid to prepaid (and...
View ArticlePayment to a number that has not yet been transferred to T-Mobile
Hi, I activated my new SIM from T-Mobile today but because of a bug in the system I could not finish my payment and my session timed out and took me to another payment screen. There I made a payment to...
View ArticleHow can I access detailed call log?
When I go into my account, the only calls that are shown are the calls I have used minutes on or answered the phone. I need to be able to get a list of several calls that I never answered as I have...
View ArticleMy account
I need to know how much I paid tmobile in 2011 and 2010. How can I obtain that information? Let me know. Thank you
View ArticleNovember 16, 17 Rebate being REFUSED
Not sure why my rebate was being refused, as I walked in and setup the brand new account with my brand new note ii and assured that the plan I had was all in accordance with everything. This is the...
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