unhappy customer
i am just gonna say i am totally unhappy with tmobile i talked to customer care a month and a half ago and they removed 2 reconnection fees totally off my bill and then they turn around and put it back...
View ArticlePremium charge
I have noticed a premium charge on my sons phone, how do I find out what it is for
View ArticleBeing billed minutes for calling 611 and voicemail!!
I just recently signed contract with T-mobile after having a great experience with prepaid. So far, I can not say as much for the postpaid side. The gentleman that signed me up in the store was...
View ArticleRestore from suspend fee even though amount in dispute
We disputed a portion of the October bill by phone and in writing. The amount was around $38. We were promised by the phone customer service reps that we would receive a call back in 3 business days...
View Articlewhy are my charges higher?
I am on an account with 5 lins, all using the exact same plan. The initial, primary account holders charges are a bit higher, all others are 50. something every month, except me. My first bill was 50.,...
View Articlevoice call duration not available for pre-pay accounts?
This morning I found my service suspended because all of my voice minutes were gone. Confirming on "My T-Mobile" all 100/100 minutes had been used up. Checking my call log I found that I had used 32:20...
View ArticleSuspention
I have 3 family plan contract for 1000 min, but Daughter has lost the 2nd phone to the family plan. Therefore, wish to suspend it, but do not know if the outcome will be. How much it will be to suspend...
View Articlethere is a premium service for 14.99 that has been showing up on my daughters...
My daughter claims she didn't purchase anything, but she probably did without knowing and signed up for a ringtone service. How can I cancel and block this from recurring every month?
View ArticleOn line billing access problems
As of 8pm EST December 6th I was unable to access my on-line bill to print/save. I was informed that the information was "unavailable". Additionally, I was unable to view previous bills. Information...
View Articlebill summary
I am unable to view my bill summary which is not,good. I just got done paying for 6 months premium service to Tmobile TV that I unsubscribed from a week into free trial. Got bounced back and forth...
View ArticleCharged $250 to change plans and not informed
I bought a Galaxy S2 last month since I had enough of my Sidekick being a useless brick. I went to the TMobile store in the mall where they said that my plan was obsolete (from 2009) and a new plan...
View ArticleNot receiving my NoStrings credit!!!!!!
I have used both the chat feature and also called customer service. They have no record of my NoStrings reward of one month of service!!! They don't even know what it is!!! I was counting on this...
View ArticleConsistent tax overcharges, credit adj & missing PPU address
I have several ongoing, consistent monthly billing inaccuracies which I want resolved. Despite my calls to customer support, my T-Mo online account and my BILL STMTS indicate that I have no PPU (911)...
View Articleunhappy customer
i am just gonna say i am totally unhappy with tmobile i talked to customer care a month and a half ago and they removed 2 reconnection fees totally off my bill and then they turn around and put it back...
View ArticleUnable to view my bill and usage online...AGAIN!
Trying to view my bill and current usages online and everytime I click to view the information it refreshes right back to the home page. After dealing with basically the same issue last month i'm not...
View ArticleRestore from suspend fee even though amount in dispute
We disputed a portion of the October bill by phone and in writing. The amount was around $38. We were promised by the phone customer service reps that we would receive a call back in 3 business days...
View ArticleMyT-Mobile Bill Access Restored
Thank you for your patience while support teams worked hard to restore access to online billing services. Validation has been performed to ensure viewing capabilities are functioning properly. If you...
View ArticlePaperless billing broken
Hi Jessica, I think you recently mentioned that there was an upgrade in the works. I take it we're still in the middle of it since I haven't been able to access my bills for at least the last two days....
View ArticlePrint my bill?
I cannot print my December bill. The button does not respond. I noticed others have had this same problem today and earlier this month. Sounds like the problem is at your end. All previous months...
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