T-Mobile Support : All Content

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Someone needs to fix this...

January 31, 2013, 8:08 am

Ok, let me just start of by saying that I've had less than a handful of problems from T-mobile since I started with them back in 2008. If it was a problem, it was a very large problem and they took...

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Was billed for a full month for 5 days of usage on final bill

January 31, 2013, 7:48 am

I was with TMobile for over 5 years and on my last bill, i was charged for 3 additional weeks of usage that i never used. On top of that, all the discounts i have been getting through my employer was...

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My T-Mobile and other self-help options

October 31, 2011, 12:44 pm

For your convenience, you can manage many aspects of your phone and data services directly through My T-Mobile.com or over the phone by dialing 611 from your T-Mobile device.Note: Business, Government,...

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Unable to Access Billing online - AGAIN

January 4, 2013, 10:45 am

I am unable to view/print my bill online - AGAIN - this happened last month as well - It was supposed to be fixed. I am using Chrome and IE 9 - neither work. Please fix Tmobile - Or at least...

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Charge of $5.98 every month for two apps on an old phone!

February 1, 2013, 8:40 am

I downloaded two games on the non-smartphone I had almost 2 years ago that incurred monthly charges. I deleted them before I upgraded and thought nothing of it. However I just realized I'm still...

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how can i check my usage in my phone plan?im wondering why i got a bill of...

February 1, 2013, 12:09 pm

how can i check my phone usage?im wondering why i got a bill of $97.74 this month,help!

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Security Deposit refunded with or without interest

January 30, 2013, 4:04 pm

I have requested a refund for my security deposit on 01/20/13. I was approved for the refund but due to Tmobile now dishing out bad custmer support my refund keeps getting postponed. I was supposed to...

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Samsung Galaxy S3 Rebates DENIED

January 30, 2013, 7:38 am

This is really upsetting. I just checked the status of my rebates, and it turned out that they’re denied. How is this even possible? I followed everything that the customer representative told me to...

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cant reset password

February 1, 2013, 10:34 pm

My phones service has been shut off, and i dont have my tmobile password. Since i am unable to receive texts, i cant reset my password to log in. I dont know what to do?

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ETF on nano sim addition to classic plan?

February 1, 2013, 10:50 pm

Hi, I recently spoke to a representative on the phone to convert my newly-established individual plan to a family plan. Specifically, I ordered a nano sim to use with an unlcoked iPhone 5 to go along...

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Unreturned equipment, help!

February 2, 2013, 11:22 am

I'm so upset right now that it is literally making me ill! After almost a year of trying to get them to let me out of my contract due to poor to no coverage, I finally won the battle in November. The...

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Why do Reps lie ??

February 3, 2013, 1:21 am

So me and my father went to this store in Cedar Hills Mall, Beaverton OR. One of the representative helped us and according to him, we will have 4 lines, with 1000 plan minute and unlimited messages...

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billed for quick processing which i didn't request

February 3, 2013, 10:24 pm

Okhad a phone go defective on me, I called tmo, they replaced it. bill comes. I'm hit for 41 bucks.... 20 warranty service ... alright... ill take it 21 and change for shipping.... what? I didn't ask...

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contract termination/fees

January 24, 2013, 10:41 am

After being a TMobile customer for over 8 yrs I cancelled my plan. There were numerous issues-dropped calles, reliable coverage at my home, 4G service, poor customer service. I cancelled my plan 12...

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T-mobile auto payment and billing is really bad

February 4, 2013, 11:51 pm

I had $30 prepaid plan. I set auto payment for my mobile monthly billing. I see $30 charged to my credit card on 2nd Jan 2013, but still my service got disconnected. They kept giving me reason that...

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Check minutes / balance / web / message usage

June 22, 2011, 11:27 am

We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan...

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E tenido mas problemas con Tmobile en menos de 2 meses que los que e tenido...

February 5, 2013, 11:43 am

Quisiera que alguien me diga de donde son los $15.40 que supuestamente estan atrasados en mi cuenta. Cada ves que llamo nadie me sabe decir de que son. En segundo lugar, cuando compre mis telefonos el...

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Rebate

February 4, 2013, 9:08 pm

I know that I can check the status of my rebate, and I have. I signed up with my plan Nov 17 2012, and mailed all my information the following monday (11/19/12). I still haven't received anything. One...

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Was the Galaxy Note II $300 Rebate Offer 11/16-18 a SCAM?

January 21, 2013, 8:52 pm

I am curious. Was the $300 Rebate Offer for the purchase of a Smasung Galaxy Note II between the dates Nov.16-Nov.18 2012 done in bad faith? I submitted the rebate form filled out properly, a copy of...