Very Unhappy with T-Mobile Final Billing Tactics
I'll be posting this information on Facebook, I've already alerted my friends and family in case they are considering signing contracts with this company. My parents have prepaid plans and they'll be...
View ArticleUnsatisfied Customer
This is the very first time I had problem with this carrier. The sales rep convinced me that my monthly payment will only go up $20.00 but when I received my first bill, they charged me $360.71 (4...
View ArticleMinutes/upgrade
i am currently on limited minutes, how can I increase my minutes, I went over once and don't want to do it again.How much would it be to upgrade?
View ArticleTmobile changes due dates with text messages?
Yesterday I received a text message from #456 stating: Free Tmobile msg:Please note your bill due date has been revised and payment is now due on February 11, 2013According to my paper bill, and my...
View ArticleLiterally the worst customer service.
Heres the story: I ordered a sim card for my phone so I can start using T-Mobile's service. When it arrived, I went through the online activation process and wanted to transfer my old number from...
View ArticleMy contract term will end on 02/11/13
This is the first time I have reached the end of a term with T-Mobile without any sort of acknowledgement from the company as to where we go next. Usually I get a postcard or some sort of digital...
View ArticleEasy Pay vs. Auto Pay
I'm a new monthly (no contract) subscriber. Very happy so far. SIM purchase and activation was easy, a pleasant surprise since this was my first unlocked phone purchase. I'm not sure whether to...
View ArticleContract review - Contract dispute
I switched to a different cell provider because of poor customer service involving a defective phone (actually 3 defective phones of the same model). The 2 year contract I agreed to when I received the...
View ArticleMy T Mobile Nightmare....
Great. I just wasted 15 minutes writing out my aggravations about T Mobile and one error leaves me to start all over again. I'm not going to spend another 15 minutes writing my horrid experiences with...
View ArticleEarly Termination Fee Support
I'm on the $50 monthly plan for two people that is "supposed" to give us unlimited everything. So we're paying $100 total plus the extra fees and monthly fees to pay off our smartphones. What I'm...
View ArticleProblem with upgrade
My Husband upgraded one of the phone lines on my account. He received the phone and had issues with it, called and was sent a replacement, we returned that phone as instructed. We had issues with...
View ArticleLied to about ETF and Proration
Hi Jessica, I chose to send this message to you because I saw the comments about how you helped so many people on the online community. I have been with T Mobile for YEARS under my dad...
View ArticleFinal bill not prorated?!
I have received my final bill, which was cancelled after only a few days. However, we were charged for the entire month. This means we are being asked to pay for $80 worth of services that we did not...
View ArticleAnother Final Bill pro-rate complaint
This is a very similar story to user gcarlsen2009 which posted 01/23/2013. I started with T-Mobile in 2008. I had the basic plan the entire time and chose that plan and T-Mobile for that reason. My...
View Articlehow/do you pay for a bill 2 years old
My ex put his phone and his friends phone in my name and than stopped paying for it, I didnt have the money to pay for them. I'm not sure how I am suppose to pay for them or anything like that.
View ArticleBill payment options
T-Mobile provides the following payment options for you: EasyPayOnline with electronic checkOnline with debit/credit cardPaying at a payment centerPaying through the mailPaying over the phone...
View ArticleWas the Galaxy Note II $300 Rebate Offer 11/16-18 a SCAM?
I am curious. Was the $300 Rebate Offer for the purchase of a Smasung Galaxy Note II between the dates Nov.16-Nov.18 2012 done in bad faith? I submitted the rebate form filled out properly, a copy of...
View ArticleThird Party Charges and Customer Care
I was told so much lies that I can bill my account monthly when my bill cycle resets. LIES LIES LIES. Customer care needs learn respect. I love the loyalty dept. They can normally assist better but...
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