T-Mobile's Unfair Treatment
I have been a T-mobile customer for several years now and cannot believe T-mobile's unfair treatment. I had 4 EIP (Equipment Installment Plan) plans and called to speak to a representative so that I...
View ArticleI still can't print or save my bill in pdf, is this feature still broken?
I still can't print or save my bill in pdf, is this feature still broken?
View ArticleIs TMobile Rebate Consumer Fraud?
I am a t-mobile customer and recently purchased a new phone that came with a rebate. I submitted the rebate within all of the requirements and did not receive any info in the mail for weeks. I started...
View ArticleNo Strings Attached Promo Cancellation... EPIC FAIL!!! Never again
just wondering if anyone out there took advantage of the no strings attached promo and availed of the hotspot/mobile broadband. if you did sign-up for the promo, this would be about the right time when...
View ArticleAnyone notice how the customer service hasn't been as good?
My family and I have been with T-Mobile since I was just starting college...which should be about a little over 10 years. For all these years, I have raved about how much I love T-Mobile's customer...
View ArticleWhy am I being charged for wifi use?
I have a $50 dollar charge on my bill for data, but I don't have a data plan and have only used my home WiFi. We were never told anything about data when we got our new phones. And my phone's WiFi has...
View ArticleT-mobile ruined my valentines day!!!!!
I made an order online for Samsung galaxy note 2, no-contract phone last night.The transaction never went thru but 4 some reason,Tmobile had already taken the funds from my account.I called the sales...
View ArticleFamily Where
is it possiable for Where Family app. be activated by someone other then the 2 people on the account?
View ArticleMy little brother return a defective phone late
Hi I had a T-Mobile account with 3 phone lines. One of those lines was for my little brother, he had an HTC G2 at the time, unfortunately he broke the screen and since I was paying a monthly insurance...
View ArticleWas billed for a full month for 5 days of usage on final bill
I was with TMobile for over 5 years and on my last bill, i was charged for 3 additional weeks of usage that i never used. On top of that, all the discounts i have been getting through my employer was...
View ArticleSamsung Galaxy S3 Rebates DENIED
This is really upsetting. I just checked the status of my rebates, and it turned out that they’re denied. How is this even possible? I followed everything that the customer representative told me to...
View ArticleNot understanding my bill
I'm a new customer. Last week I started a family plan for my boyfriend and myself. I was required to make a $280 deposit for a $140 monthly contract. My bill is now due March 3 and it's saying I owe...
View ArticleFinal bill, payment arrangement
Could someone please tell me if T-Mobile will set up a payment plan for me upon cancellation for my final bill? I had people drop from my family plan and I'm stuck with 3 extra lines, been that way...
View ArticleFrom web no way to remove service 4G Web -200 MB
On checking my current services from online t-mobile, happened to click 4G Web -200 MB, but on service review there was no way to remove it, and searching all over the links I could not find a way to...
View ArticleHow to stop third-party "premium service" bills?
In November, a crammer somehow seems to have signed me up for a $9.99-per-month "service" that shows up on my bill. When I talked to T-Mobile customer care, they promised a refund and to stop the...
View ArticleAccount isn't refreshing
Hi, I'm leaving a message here because I can't use the phone. My account is still showing me as not having any minutes, despite the fact that I paid this morning for a new cycle. I can't call T-Mobile,...
View Articlereceiving receipt for credit-card payment
Hi, I just refilled my account over phone using my company credit card.I need to receive a receipt for the transaction for our company accounting purposes. I am unable to visit a T-Mobile store as I am...
View ArticleReturned a phone to T-Mobile retail store a week ago. Still haven't received...
Hi - just wanted to either raise awareness or to see if my experience is unique. I purchased a Google Nexus 4 from my local T-mobile retail store for full price ($549). I had some screen issues with...
View Articlepasswords
Hey,Do anybody know how to get my t-mobile to recognize my password and phone number when I sign in to pay my bill. I have to reset my password everytime to sign in,then when I sign in again it doesn't...
View ArticleCancelled account and received bill?!
Hi, I cancelled my account on 1/7/2013, and I just recieved a bill for $67.00 and change. I went to my local T-Mobile store this evening to dispute the bill, and they called their retail support line...
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