Cannot Auto Pay on Monthly Plan
I should have known it's too good to to true when I bought T-Mobile refill cards from eBay. I found it the hard way because my auto pays were denied because the fraut on eBay sellers (back in 2009)....
View ArticleMisapplied payment
Your payment may be misapplied for the following reasons: You did not write your account or mobile number on a payment sent by mail.You mailed a single payment that was intended for two accounts.You...
View ArticleMissing payment
If you made a payment and it didn't post to your account: Check the payment posting timelines. A payment is not considered missing until after it has exceeded the appropriate timeline.EasyPay -...
View ArticlePrintable Format for bill?
There used to be a link to display my bill in an HTML based format laid out for convenient printing, to look much like a paper bill. This option used to exist before the short time you had the pdf...
View ArticleCannot View My Usage or Bills for Several Weeks Now
This is soooo frustrating, and if someone could please help me, I'd really appreciate it. I've been trying to view my usage on T-Mobile's website for several weeks now and I keep receiving a message...
View ArticleRefund requests
You can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final credit balances upon...
View ArticleI still can't print or save my bill in pdf, is this feature still broken?
I still can't print or save my bill in pdf, is this feature still broken?
View ArticleFraud, Security and Privacy FAQs
This article is designed to provide answers to commonly asked fraud, security and privacy questions. What should I do to help keep my account secure?Someone used my phone without permission. What...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleSi deje de usar mi linea prepago por 3 meses. La linea se puede activar...
Desde Octubre no he ido a los Estados Unidos y ahora en Febrero quisiera recuperar mi numero, eso es posible?
View ArticleService removed before billing cycle restart. Cannot get help from customer...
On Januaury 24th, 2013 I requested a change in plan and service. For a number of years I had a 300 minutes a month plan as well as a message bundle service that gave me unlimited text messages. On the...
View Articlerebate questions.
Okay, I'm sure you know about the rebate promotion that went on 11/16 & 11/17 well I happened to be looking for a note 2 that day and ended up getting one from tmobile first time I have dealt with...
View ArticleT-mobile ruined my valentines day!!!!!
I made an order online for Samsung galaxy note 2, no-contract phone last night.The transaction never went thru but 4 some reason,Tmobile had already taken the funds from my account.I called the sales...
View ArticleRebate Approved by Text Message then Denied days later
Before purchasing the Samsung Galaxy 3 I was warned by friends of the Rebate treats and scams that are used by comapnies.Unfortunately, I did not heed the warning. I completed all the paperwork...
View ArticleRebate FAQs
This article is designed to provide answers to commonly asked questions about rebates. Can I file my rebate online?What documents do I need to send in to complete my rebate request?Where do I send my...
View ArticleWas the Galaxy Note II $300 Rebate Offer 11/16-18 a SCAM?
I am curious. Was the $300 Rebate Offer for the purchase of a Smasung Galaxy Note II between the dates Nov.16-Nov.18 2012 done in bad faith? I submitted the rebate form filled out properly, a copy of...
View ArticlePlease help me stop unauthorized third party "premium" services
My father's line is suddenly being charged $9.99 from 8004166129 ASTRLGY2U85739. I just got the bill that says it started 12/31/2012 and now I see another charge for the same amount on 1/31/2012. I...
View ArticleThis month Bill
I have $130 bill for this month. About 10 days ago before the bill was not sent to me, I asked the store to get rid of insurance to reduce the cost. She took it off and told me that my bill would be...
View ArticleOnly recieved 1 out of 2 rebates
We bought 2 Galaxy Relays in Dec, they both had a $50 rebate and at the store they said we would get a $100 total rebate. We mailed in all the paperwork printed out at the Tmobile store, it listed...
View ArticleDoes a .edu email give you a student discount at T-Mobile
hey everyone, So i just got into a grad program at UCLA and they gave me a new .edu email address. I am switching carriers soon and I did a little research to see what I could get as a student. It...
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