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Your first bill
Based on your billing method, your first T-Mobile bill will be a little different than your agreed-upon monthly rate plan. Most new customers are now activated under Bill Current. See Billing methods:...
View ArticleFuture dated payments
You may choose to use a Future Dated Payment to schedule an advance payment from your bank account or credit/debit card to pay your balance in full or a past due balance. A Future Dated Payment is an...
View ArticleNot receiving my NoStrings credit!!!!!!
I have used both the chat feature and also called customer service. They have no record of my NoStrings reward of one month of service!!! They don't even know what it is!!! I was counting on this...
View ArticleNo strings attached never worked!!!
The subject itself is self-explanatory. I received the T-Mobile offer of no strings attached and decided to pick the one month free. I noticed in January that I had to pay for my bill, so I did. I then...
View ArticleI don't understand...
I don't understand what's going on, and I need someone to help me ASAP. First off, My bill is due on the 19th (I know, it's past due) but I spoke to a Rep in store and they told me I had a week before...
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Reading your bill
This page covers the basic sections of your bill. FlexPaySM, myFaves® or T-Mobile @Home bills may include additional sections. Use this page to help you to read your paper bill. To learn more about...
View ArticleBEWARE
I want everyone to be aware of the Value plans and when a rep tells you a phone is free. They mean no down payment. They never mention owing any money. You agree to contract and then afterwards you...
View ArticleLost voice service & charged a fee to leave?
I wrote another email after waiting 16 days to request reversal of the early termination and service fee. The primary reason for removing 3 lines of service with T-Mobile was due to severe service...
View ArticleBill payment/Upgrade
Like had said will be able to make my payment on 3-3-13 and 24 hours after payment will be looking to up grade for a phone that will have accessories and not likely to expire also with best friquency...
View ArticlePPU TAX - THIS IS ILLEGAL!
How does T-Mobile determine your PPU tax address? - Not your billing address!I moved nearly 3 years ago and my tax address was never changed, although my billing address was.I have been illegally...
View ArticleHow the hellos do you simply email T-mobile support?!
I am overseas and do not receive text via t-mobile SIM card, or any SIM card in a lot of places! 1) how do you communicate with Tmobile humans via email? 2) how do you change contact method from text...
View ArticleGetting some very very annoying issue with cancel a line and porting number.
ok so a week ago I decide that I want to go with tmobile prepay plan rather than my postpay account. So i activated a prepay plan and then call tmobile to cancel my post pay line and port my number to...
View ArticleThe Criminal Practices of T-Mobile
So, it's February 22nd and while looking over my bill I noticed a "restocking fee" charge for a ridiculous amount of money. On November 20th, I received a new handset because my old one decided to have...
View ArticlePlease help me stop unauthorized third party "premium" services
My father's line is suddenly being charged $9.99 from 8004166129 ASTRLGY2U85739. I just got the bill that says it started 12/31/2012 and now I see another charge for the same amount on 1/31/2012. I...
View ArticleHow to stop third-party "premium service" bills?
In November, a crammer somehow seems to have signed me up for a $9.99-per-month "service" that shows up on my bill. When I talked to T-Mobile customer care, they promised a refund and to stop the...
View ArticleDoes a .edu email give you a student discount at T-Mobile
hey everyone, So i just got into a grad program at UCLA and they gave me a new .edu email address. I am switching carriers soon and I did a little research to see what I could get as a student. It...
View ArticleNo strings attached never worked!!!
The subject itself is self-explanatory. I received the T-Mobile offer of no strings attached and decided to pick the one month free. I noticed in January that I had to pay for my bill, so I did. I then...
View ArticleGetting some very very annoying issue with cancel a line and porting number.
ok so a week ago I decide that I want to go with tmobile $30 plan rather than my postpay account. So i activated a prepay plan and then call tmobile to cancel my post pay line and port my number to...
View Articlerebate questions.
Okay, I'm sure you know about the rebate promotion that went on 11/16 & 11/17 well I happened to be looking for a note 2 that day and ended up getting one from tmobile first time I have dealt with...
View ArticleCannot Auto Pay on Monthly Plan
I should have known it's too good to to true when I bought T-Mobile refill cards from eBay. I found it the hard way because my auto pays were denied because the fraut on eBay sellers (back in 2009)....
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