Is it true that a call to Metro PCS is the same as T-Mobile to T-Mobile
I was told by a T-Mobile customer rep that calling someone on Metro PCS was the same asn T-Mobile to T-Mobile and therefore should not use my minutes. Anyone know if this is true? My sister in law...
View ArticleMissing funds
I have a $30/month plan and on March 23 I added $90 to my account (my plan restarts around the 3rd of each month). Now (June 2) there are only $20 left, so $10 have disappeared. What's going on?
View ArticleStill waiting on my refund during Buyer's Remorse
I ordered a phone and new service over the phone originally. I tried the phone out, but I didnt get any signal at my home or work, and very little in between. So withing 3 days of ordering, I followed...
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Premium Charges - is for 3rd party apps not Overage, roaming etc
So i call T mobile today to ad a new line for my nephew and the rep told me "i will save you money by the time we finish this call ". I added the line, updated my plan and told the rep to make sure my...
View ArticleChange of Responsibility: Billing
OverviewA Change of Responsibility (COR) is a change in billing responsibility from one person or business to another person or business. Only the Billing Responsible Party on an Individual account or...
View ArticleReturn policy
I bought a phone at full retail price through a t-mobile retail store on 5/20. I have gone through 7 phones, all of which have had stuck pixels or dust under the screen. I've gotten fed up and decided...
View ArticleRefund question
Hello. Tree weeks ago I purchased a monthly plan from T-mobile store in Oceanside,Ca. They charged me with $60 ($50 - monthly fee and $10 - one-time fee). However, there was some problem with their...
View ArticleCancellation during last 30 days of contract
If I cancel during the last 30 days of a contract (family plan) will I have to pay the termination fee plus the last bill? I have one line that is already out of its contract and another that is not.
View Articleovercharging and charging for services I do not have
If i customer service rep could contact me by email that would be great. The following are my issues. 1. Recently we had to change sim cards for a phone line as we got a new phone, I was charged $100...
View ArticleOne of my family lines has a $9.99 charge to Byte Spike LLC. How can I get...
One of my lines has a $9.99 montly charge to Byte Spike LLC The user of the phone is not technically adept and could not have ordered this on purpose. How can I prevent this from happening again?
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleCancelling a scheduled payment
If I schedule a payment but pay earlier by manually making a payment, can I cancel the scheduled payment?
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My account has been suspended and I have a balance of 0.00. ?
I have paid my account in full. I do not own a penny now. And my account has been suspended. I am abroad in South America and just want to make sure that when I am back to the States my line will be...
View ArticlePayment options
OverviewT-Mobile provides the following payment options for you: EasyPayOnline at My.T-Mobile.comPaying at a payment centerPaying through the mailPaying over the phoneFinal Payment Options Resolution...
View ArticleSuspend a line for Military Training
So I leave In July for Army basic training, and I'd like to set up a cell phone before I leave. Is there an option that would allow me to suspend use of the phone and payments until after I graduate,...
View Article9.99 Mystery Charge for my Prepaid Phone
Hey everyone, I have read the $9.99 mystery charge thread and was wondering if you guys could help me with mine. The phone is currently registered as a business phone and we do not have any backup...
View ArticleLink to File Complaint thread broken
I need to file a formal complaint, and when I found the actual thread, the link took me to an unauthorized error. I have been dealing with the overseas theft of everything I own (including my brand new...
View ArticleWhat is the real answer? (return question)
I would like a response from a T-mobile rep for the question I have:After buying a device at full price, encountering serious defects and having to do a warranty exchange multiple times, what are my...
View ArticleWhat is partial paydown?
I'm paying 50 dollars a month for it on top of my regular bill and on top of the equipment installment fees
View Articlebilling
Hi, I have automatic payment, I have noticed, going thru all my statements That my Bill gets more and more and more expensive each moth. I cannot keep this account if my bill cannot be lowered. In...
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