Minutes used up that I didn't use
I have the monthly 4G web only plan ($30 a month for 100 min talk, unlimited text and web). I have autopay on and have never had a problem before. My account got a $30 fill almost 2 weeks ago as...
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i cant make a mobile account
ive had service for about 15 days and i till cant register to see my billing information
View ArticleHow much is the galaxy s4?
Okay, so i'm planning on getting the galaxy s4 but don't know how much its gonna be on the day I purchase it. the down payment is $149 but how much is it gonna be with tax included and am i gonna have...
View ArticleWhat will happen if im exactly one day late on paying my bill?
so my bill is due on the 12th of this month, but i wont be getting paid until the 13th. what will happen if im a day late? will i be charged a late fee or have my phone shut off? im paying online so...
View ArticleIs it true that a call to Metro PCS is the same as T-Mobile to T-Mobile
I was told by a T-Mobile customer rep that calling someone on Metro PCS was the same asn T-Mobile to T-Mobile and therefore should not use my minutes. Anyone know if this is true? My sister in law...
View ArticleFax number for billing
I am trying to get a fax number to fax a request for a credit and billing dispute and I cannot find the number on the website. My daughter was given promotional free web through mid October. I called...
View ArticleT-mobile "Prepaid - Pay by the Day plans" activation fees
I visited united states as a tourist from Malaysia and visited NYC Time Square last month. I signed a "Prepaid - Pay by the Day plans" at Ameritel Mobile - 200 W 40TH ST and had been informed by the...
View ArticleWhat if your bill does not show on the site after you get text?
I got my first text as A new customer for my bill online.It says information unavailable.What is going on?
View ArticleHelp for SIM card
I want to transfer a SPRINT number, over to my T-Mobile SIM card, but keep getting conflicting info! Some in support say it can't be done (add the website to this group!), but some say that it can be...
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How can I link my TMobile account to the Play Store to bill my account?
I tried once whenever it popped up while trying to purchase something but I got an error. Can anybody help? Much appreciated!
View ArticleSimple Choice Plan w/my own phone Cancellation policy
I was wondering what are the terms in time/payment speaking of cancellation.I mean, if I bring my phone and get an individual Simple Choice Plan to try if it fits my needs, and lets say, by the end of...
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Online payments
You can make a one-time payment using your ATM/debit or credit card. To make a payment using an ATM/debit or credit card, perform the following steps: Log in to My T-Mobile. If you're already logged...
View ArticlePremium Services Question
Hello everyone, I just received my bill today and noticed I was charged 20 dollars for "Premium Services" which I am 100% certain my father did not sign up for. I got charged 9.99 from Speed Text and...
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Missing payment from my bank's online bill pay
Back in March I tried to pay my bill using my bank's online bill pay feature. T-Mobile was an established biller in the app so I figured it would be fine. The payment was debited from my bank account,...
View ArticleBilling Question
I keep receiving emails, texts, and phone calls to pay my bill. I have autofill, AND my bill isn't due until 6/16/13; is there a problem with my account?
View Articlewhy does my account say inactive when i use my phone all the time and i have...
I just received a text saying my account was inactive.So i go online to find out why (not much help there). The only thing I could find that is if I wanted to use my phone now I could make a one time...
View ArticleProrating of final bill?
I spoke on the phone with someone earlier this week about this but was left a little confused. It appears that rather than prorating the final month of service for the time that my number was still...
View ArticleShould TM Users be Encouraged to Get Paper Bills?
There have been hundreds of posts from users who have been crammed/scammed. Many of them didn't realize they were robbed for several months. I wonder how many of these people went "green" and...
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