Refund on a billing charge!
I called yesterday to cancel the Auto renew on my account, and asked specifically that I NOT be billed again for this device. I don't use it, and I no longer wish to pay for it. I was told by the...
View ArticlePhones were suspended, set up payment installments, when will phones be...
Got a text saying our service was suspended. I don't get paid until Friday. Set up payment installments, of three payments, (two weeks between each payment, last payment is 6/5). Wondering when my...
View ArticleStore stated there was no activation fee - now charged activation fee on 1st...
I was considering opening a line of service on June 2nd. The in-store sales representative stated there would be no activation fee. I requested to see what my 1st bill would look like, I didn't want...
View ArticleOrder status
I spoke with a rep and ordered 3 lines he sent me the mail for approval and said I should receive three addidtional emails that I have to digitally sign. I placed the order at 9:00 today and I still...
View ArticleSo, I'm I The Only One Who Can't Pay Their Bill Online.
....or has Bill Pay stopped working. It's been down for almost two months.
View ArticleSimple Choice Plan w/my own phone Cancellation policy
I was wondering what are the terms in time/payment speaking of cancellation.I mean, if I bring my phone and get an individual Simple Choice Plan to try if it fits my needs, and lets say, by the end of...
View ArticleLanguage preferences
T-Mobile offers billing information in both Spanish and English. The Spanish bill appears in the same format with the same information as the English bill. If you need help reading your bill,...
View ArticleMy bill
They told me they were going to remove the activation charges before my bill due date , but nothing.My bill is due next week. I went to the Tmobile store and they told me to wait until june 17.
View Articlewaiver of activation fee
How cooperative is T-Mobile with waivers of the activation fee? I see this link:http://support.t-mobile.com/docs/DOC-3361 , but my activation e-mail and a call to customer service indicated that an...
View ArticleChange of responsibility
OverviewA Change of Responsibility (COR) is a change in billing responsibility from one person or business to another person or business.Only the Billing Responsible Party on an Individual account or...
View ArticlePaperless billing
OverviewPaperless Billing is a service that allows you to receive your billing information online rather than in a printed, paper format. As a Paperless Billing customer, you opt not to receive a paper...
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Pay by the day: Account refill required?
Hello, I have just activated my SIM for the upcoming trip to the US and have an actual balance of arround 20 $ with the plan "$2 Daily UL Talk Text 2G Web". Even though I have some credit a did not use...
View ArticleI recently joined T Mobile and am purchasing the Galaxy S3. I was not...
I recently joined T Mobile and am purchasing the Galaxy S3. I was not informed that the Galaxy S4 was soon to come out. What can I do to switch from my new S3 to an S4?
View ArticleReoccuring Reactivation Charge!
A few months ago I had a suspended account due to a past due bill. I paid the 20.00 charge and reactivated the account but I'm still getting the 20.00 charge even though there have been no more...
View ArticleNeed advice - Port-out 7 days into billing cycle
Hello, With 3 days remaining in the contract term, I ported out to a new carrier (resulting in service cancellation). I was just 7 days into the latest billing cycle. However I received the bill for...
View ArticleI need to cancel a payment set up to come out of my account on june 21st,...
can I cancel a payment set up to come out of my account on june 21,13 because funds will not be available?
View ArticleWe have changed our billing to reduced price last month and paid a large...
We have changed our billing to reduced price last month and paid a large premium to do so...the Base Price is $79.98 which shows under our plan with $20.00 for an extra phone and $$5.00 for Unlimited...
View Articleon the $50 mobile plan what should i expect to pay in taxes and fees?
On the $50 mobile plan. What should I expect to pay in taxes and fees Mike
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Online Refill Not Working
This is the 2nd month in a row online refill is not working. Last month I had to pay by phone, and I figured it would be fixed by now. System ErrorThe T-Mobile refill system is currently...
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