Old plan customer ruined because of new "no contract" plans
I've been a T-Mobile user since March 23, 2010. I shared a line with four other family members and enjoyed decent service in my area and over time even had less money coming out of my pocket over the...
View ArticleSlow Data Speeds
Why am I charged for high speed data when you can't get past 1mbps? Since I've had my service I've tested it and my high score was POINT (.) 81 mbps. Half the time it would switch to 2G and be at...
View Articlei have a question about my plan and billing - at the moment i have a family...
my t-mobile plan is a family plan for me and my wiferecently i tried to replace both our phones with free phonesbecause my wifes phone is very badly damaged and does not work well does not receive...
View ArticlePaying for service you cant even use.
I do not see why I have to pay for service I cant use. My phone got broken and has been un usable since Aug. 8th, I go to file a claim... I have to pay $175 up front for a replacement. At the time I...
View ArticleSession expires when refilling account
This is so fukkking annoying, I can't refill my account through t-mobile website because session always expires. Even if I submit my information under a minute, it still takes me to session expired...
View ArticlePaid for Plan Then it Disappeared?
I picked the $3 per day service just today and then switched my account plan to the $30 per month, thinking that it would prevent the pay by the day plan to recur till my credits run out. So then I...
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i would like to set up recurring payments until my acct is current
right now my acct is suspended and i would like to set up recurring payments until my acct is current. i do not have the full amt right now
View ArticleI put a downpayment on a phone 2 weeks ago and yesterday I received a notice...
I put a downpayment on a phone 2 weeks ago and yesterday I received a notice that states that T-Mobile is unable to approve my appication for the service I requested. What do I do now?
View ArticleAre contracts automatically renewed after two years?
I got a basic phone and a basic phone plan with T-Mobile eight years ago. Since the rates for the basic plan went up, I decided to switch to a pay-as-you-go plan, March, 2013. I barely use my cell...
View ArticleI refill my accout last friday but it hasnt been charge yet. I kindly ask you...
I refill my accout last friday but it hasnt been charge yet. I kindly ask you to help me with this
View ArticleMy credit card works I called my number to check but when I try to refill my...
My credit card works I called my number to check but when I try to refill my account it sayd I need to call my bank. Why isn't it working
View Article'I've just refilled 2 days ago, and only made one "less than a minute phone...
I'm losing money to T-mobile for no reason, as I've not been using it heavily, I've neither made those phone calls nor messages. Return my money asap.
View ArticleJUMP plan change not on my bill, but showing under my services.
I changed from the $11.99 premium handset protection to the $10.00 JUMP plan. When I go to services that is what shows up. When I go to my bill however I am still being charged $11.99. How do I get...
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auto payment refund.
hi my name is kwangwook choi,i used 2135872619 t-mobile prepaid line when i was student in america,but i leaved america on july 4th so i didn't use any service with my 2135872619 line. i tried off auto...
View Articlewhat is unpaid balance on monthly charge and how long will this be on my account
What are the unpaid balance on my bill, a customer service rep walked me through my average monthly bill and these amounts were never discussed and what I though woudl be my monthly bill is over in the...
View ArticleAmount Due Says $0.00
Hi, I was supposed to pay my bill today, but it says $0.00. There's no statement available either. I received my phone on 8/13 and the account was also activated on that day. So will it just show...
View ArticleI got a credit for selling my iphone why didn't some of the money go towards...
I got a credit for selling my iphone why didn't some of the money go towards my monthly device payments?
View Articlecancelling service from overseas
Hello, I have just transferred overseas but was unable to cancel my service prior to leaving the US. I was told this could be done online but I can't see that service on my myTmobile account. Any...
View ArticleIs there a direct phone number to speak directly to a financial care specialist?
I've been redirected and stuck in an automated phone loop for the past 4 hours. I call 611. The lines are extremely busy, so instead of waiting on hold for +1hours, I leave my number for a call back....
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