Out-of-plan phone numbers FAQs
Find answers to commonly asked questions about phone numbers that don't fall within your plan. Why am I charged $.01 per minute for calls to conferencing, chat, broadcast, radio, and other similar...
View ArticleView or print your T-Mobile bill
Learn how to view and print your T-Mobile bill. You can access your current bill, as well as bills from up to one year ago. If you'd like to obtain a copy of a bill from more than a year ago, contact...
View ArticleAdjustments & refunds
You've checked your bill, and things don't look right. What do you do? If T-Mobile makes a mistake on your bill, please let us know. We'll do everything we can to make it right. You should contact...
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Understand your bill
Learn how to understand your T-Mobile bill. If you've registered on My T-Mobile, you can view or print your T-Mobile bill online. If this is your first T-Mobile bill, the amount owed may be different...
View ArticleFees & taxes
Learn about fees and taxes you will find on your T-Mobile bill. Go to:Most-recent customer update: January 2, 2016–Changes to Regulatory Programs Fee911 SurchargeAccount Restoration FeeActivation...
View ArticleBilling FAQs
Find answers to commonly asked questions about billing. Learn what to do when you have not received a bill, you notice missing charges, you want to change a bill due date, and more. Go to:What should I...
View ArticlePaperless billing
Paperless billing lets you see your billing information securely at My T-Mobile. To sign up for paperless billing, you need a My T-Mobile account and a valid email address. Also, you need to be the...
View ArticlePromotional EIP (Equipment Installment Plan) bill credits
Throughout the year, T-Mobile offers our customers device discounts using promotional Equipment Installment Plan (EIP) credits. Read on to learn how EIP credits work. Go to:How promotional bill credits...
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KickBack offer
Starting January 22, 2017, eligible customers enrolled in KickBack™ can receive up to $10 back per line when they use less than 2 GB of data on that line in a billing period. Go to:How the offer...
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