After the Pay As You Go plan changed last week, I'm still grandfathered into the "Legacy" version. I understand from other forum posts that if I ever switch to another plan, I will not be able to switch back to my current plan. I have a couple of questions about how my plan will work going forward if I do not switch.
1) I used to be able to check on the "my T-Mobile" site to see when my current balance would expire. However I do not see that information on the site anymore. I am a Gold Rewards customer and last refilled my account in the spring (April, maybe?), so my minutes should be good until next spring, but the "my T-Mobile" site doesn't show that date anymore. Is there another place I can look to find this information?
1.5) As an aside, the "my T-Mobile" site seems to be broken in general for Legacy Pay As You Go users. The account balance in dollars and the number of minutes remaining on my account looks about right, but it says I have "-1029 / 0" messages remaining, whatever that's supposed to mean. It also has a "Next charge date" of tomorrow, even though my account is paid up through next spring as I mentioned before. Someone on your website team should do some bug fixing here.
2) Under the old plan, with Gold Rewards I could redeem a refill of any value and that would keep my balance and number active for a full year. Will that provision still be in place for Legacy Pay As You Go users going forward?
Thanks in advance for any answers you can provide.