Why am I not able to pay with the same checking account I've always been using?
Why am I receiving an error that my checking account was declined when paying online via Airtime payment? There is plenty of money in the checking account and it hasn't changed from the account I've...
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Got email saying I needed to add funds to my account. Added funds in Oct 2014...
Can anyone help? I am in the UK so difficult to contact customer services from here.
View ArticleAbout change plan and pay.
Hi. I have one question. I already change my plan without more paying. Thank T-Mobile for that.But I want to know about changing plan and paying policy because I don't want to more mistake. I changed...
View ArticleMinute count wrong
My phone is showing 72 minutes used already and I have used less than ten. This is important on a 100 minute plan. I am using strictly Wifi calling other than a couple voicemail checks. Please fix this.
View ArticleWorst company i have ever used.
This is my second month of using t-mobile and the lasti have NEVER written in a forum before but after getting off the phone with customer support im THAT irritated my first month i used the 30 dollar...
View ArticleWhy do I have a $3.98 long distance and roaming charge on my bill?
My bill doesn't break it down, only that I have an extra charge. I know that, this being my first bill, it would be more than I was quoted. I just need to know what I am doing to incur more fees. Its...
View Articlereactivation
Hi, ive been outta the country for work for the last year or so. Service was bad so I stopoed paying the bill like 3 months ago. Now I'm back, and my phone number has been canceled is there anyway I...
View ArticleAfter $10 top off, still not able to make calls
I'm on the 100mins/5gb plan for $30. I ran out of minutes so topped off at the minimum of $10. My account stills says $0.00 and when I make a call it says that I have no balance. What is going on?
View ArticleVeterans discount
I do get a veterans discount. It is only on the basic two line plan. I have seen on the Veterans advantage site that it applies to all lines but they are not applying it to my third and fourth lines....
View ArticleI cannot activate 200mb free data sim
2 weeks ago, I ordered prepaid broadband sim only kit because you advertised free 200mb data. However, I tried to activate this sim card I got but there is no activation code. it has only sim card...
View Articlewhy am i getting charged 55 instead of 50? I didn't request any extra...
why am i getting charged 55 instead of 50? I didn't request any extra features i wanted a barebones 50 a month plan... ??? I understand communication fees and taxes but why was I charged 5 dollars for...
View Articleunable to view current bill
I can't get to my current T-Mobile bill on the new website - if I click view details it just shows previous months, and nowhere does it give me the option to view or print this month's.
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Complaint
I had two lines on my T-Mobile plan. I transferred one of them to AT&T and cancelled the other one back in October. I received a bill for $94 which I assumed would be my last bill. I called to pay...
View ArticleHi, I refill twice my balance today by mistake because I didn't know the auto...
Hi, As it's said, I refill my account twice today because I didn't know the Auto Pay was ON, the problem is that because I'm a student I really need these 70$ that are now on my balance...What can I...
View ArticleWhat happens if i pay my bill 3 days late?
My bill isn't due till the 17 but i don't have the funds to pay it till the 20th. How much will the late fee be?
View ArticleWorst Experience!!!
I would like to bring it to your notice that there is some serious problem with T-Mobile Customer care. Let me explain you by number of incidents happened with me and my friend. 1. I queried about...
View ArticlePaper statement for prepaid account
Hello, If I open prepaid account is it possible to receive some kind of a paper statement on my home address? It would be important for me to receive some paper proof of monthly payment even if it's a...
View ArticleI suspended my account a couple months ago and can't use several credit cards...
I suspended my account in the middle of October and my payment is due December 15th so I went online and I can't use the paperless bill pay. They don't accept any of the credit cards I used and I'm in...
View ArticleT-Mobile family plan bill example
Hello, I plan to transfer to T-Mobile family plan with my wife and son and I was wondering how does a family plan paper bill look like? I would be an account holder so the bill will arrive on my name....
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