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"email address is missing or invalid" issue
It looks like this is a known issue. I am trying to upgrade my phone and I keep getting the message, "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email...
View ArticleStiill Can't pay my bill online
Since last month after change all the system.I can't use the same card I used for 2 years to pay the billonline.Talk to all the customer service no one know why.I have to drive to the store to pay my...
View Articleroaming charges
When I check my usage on my Tmobile, it says roaming and long distance: $8.00. But I have a simple choice plan which should allow me to use data when I am in a country other than the us. Yes the...
View ArticleService suspension
Partial suspension for non-paymentAnytime your account is past due, your service may be partially suspended. During a partial suspension:You will still receive incoming calls, but outgoing calls are...
View ArticleYesterday I filled my account with US$ 70.00 but it doesn't appears in my...
Yesterday I filled my account with US$ 70.00 but it doesn't appears in my statement. I used my Citi debit card in this payment. I look forward for a solution. Thank you.
View Articlehay descuento paraa el gobierno
renove mi contrato y tengo entendido que hay un 15% de descuento para empleados del gobierno federal (DOD) or (DECA) y militares lo pedi y supuestamente no aplica en P.R. Llame a t-mobile y me dieron...
View ArticlePaying my bill with a CALIFONIA COAST DEBIT CARD
I am a new customer that has only a hotspot for internet access - I have been unable to pay my bill using my debit card from California Coast Credit Union since I started service - I get the message...
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international credit card
Hi,I've tried to refill my prepaid account for several times through an international credit card. Already got confirmation from local bank but the system keeps showing error. I'm sure the transaction...
View ArticlePayment Declined
Hello, I tried paying my bill with an American Express card and each time I use it as my payment method, it gets declined. There is enough money in my account to pay my bill, so I'm not sure what the...
View ArticleI can't get my bill details on new beta site
Your rollout of the new website DOES NOT WORK!! Is this really the URL for the new rollout: https://beta.my.t-mobile.com/home.html This is where it goes when I login. You say you rolled out the...
View ArticleAbout fees & taxes
Fees and taxes detailsLearn about fees and taxes you will find on your T-Mobile bill. Jump to a section below:911 surchargeAccount restoration FeeActivation FeeEarly Termination FeeLate FeeRegulatory...
View ArticleHow late can i pay my bill before it get discounted..
I was wonder how late can I pay my bill before I get discounted..
View ArticleContract or NO CONTRACT
I renewed my 2yr contract last March knowing I would soon be upgrading my older phones(x4). I later found out NO MORE "DISCOUNTED" PHONES. This has ALWAYS been part of the contract, newer phones at...
View ArticleView Bill does not work!!!!
Has anyone else been experiencing this issue? I log on to my-t mobile, select billing and then try to view my bill. All I get is a spinning cursor. I have been trying for days. Customer support...
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"email address is missing or invalid" issue
It looks like this is a known issue. I am trying to upgrade my phone and I keep getting the message, "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email...
View ArticleWhy is T mobile's customer care so bad ?? I DESERVE A RESPONSE
How tough is it for T-Mobile to handle it's customers well?? I cant get a issue sorted without having to go through 6 representatives for two hours. Who brutally cut calls between a conversation!! And...
View Articlewhy can't I stop the message asking to pay my bill when I have paid?
I have been paying for minutes with a pay as you go refill. The message I keep getting on my cell keeps asking if you can use my non usable credit card. PLEASE STOP. and how do I clear it out of my...
View Articleplease unlock my phone imai - 351801046428898 ..
please unlock my phone imai - 351801046428898 ..T-mobile - galaxy-S sgh t959
View ArticleUpgrading with a remaining EIP balance
I am wanting to upgrade my iPhone 5 to the Note 3. Currently my EIP balance is $200, is it possible to just upgrade to the Note 3 and just have my remaining balance added to the Note 3 EIP? Edit: just...
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