Will I Keep Gold Rewards After Switching Back?
I have a Gold Rewards status for the PayAsYouGo plan. I'm thinking about switching to the PayByTheDay plan and later going back to PayAsYouGo, after say 10 days.Will I lose the Gold Rewards status in...
View ArticleHow to refill my $30 unlimited text and web, 100 mins talk prepaid plan if I...
Hi, I've been using the $30 unlimited text and web, 100 mins talk prepaid plan. I recently went abroad for summer and did not refill my plan, and now that I'm heading back to the US I wanted to...
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Still not receiving employee discount
I've been happily a tmobile customer for 3 years now. All of that I have received a corporate discount because I am a UPS employee of 10 years. In May I got a request to re-verify my employment with...
View ArticleEFT REIMBURSEMENT
This is my 2nd attempt to get an answer from T-Mobile support!! I was contacted via email about my issue & the person just stopped helping me after our 3rd email convo. I have not received my EFT...
View ArticleInquiry
If today is activation day, and today is also the close date, would there be a prorated charge?
View ArticleBILLING ERROR
MY NAME IS ROBERT CONNORS. ON MY LAST BILL I DID NOT GET A CREDIT ON MY ACCOUNT DUE TO BEING A FED X EMPLOYEE. I HAVE BEEN GETTING IT FOR YEARS. PLEASE CAN YOU LOOK INTO IT.? THX Message was edited by:...
View ArticleBill cycle
Ok so I don't understand this. I activated my Simple Choice postpaid account on Aug 20 and it says my bill is due Sept 11. That's not 30 days so why do I have to pay a monthly bill for not a month of...
View ArticleGetting unwanted text messages when I signed up for T-Mobile
I keep getting unwanted text messages ever since I signed up for T-Mobile. I thought this number wouldn't have any text messages, but everytime I turned on my phone. Most of these text messages are...
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T mobile not accepting my card
Ok here is the thing. I'm trying to switch to T-mobile to get the $30 100 minute talk, unlimited text and web plan. When I tried to order my micro sim card, I entered all my card info but then the...
View ArticleEquipment Return Issues
I have tried so many times to fill out the information regarding the phones I need to return to Tmo and have not had any luck. Each representative gives me different information and one lady emailed me...
View ArticleTerrible Customer Service
You guys really need to step up your game. First, your online system does not work, so I can’t even create an online account. A ticket was created last week, and your terrible developers still haven’t...
View ArticlePay As You Go Legacy to Pay By The Day switch for Gold Status Memebers
I understand things has changed this August (most confusing change I have witnessed by an org in a while). I just reviewed the pre-paid website and I have couple of questions on whats noted at the end...
View ArticleAdvantage Program discount verification late notification
I just got a post card from T-mobile today (8/26) saying that I have to renew my Advantage Program discount by 8/20.It says if I don't complete the verification process by 8/20, the discount will be...
View Articledate just missed, after almost 10 years now
I have been a loyal customer since 2005 and have maintained a balance of well over $100 for many years now (can post the number). I was upset to see that my second line (Rate $2 per day) had the...
View ArticleWhen does billing start?
I ordered sim cards online for a family plan without devices because I plan to use my own. Before the sim cards have arrived, I already got an email saying the cards have been activated with phone...
View ArticleAAA discount discontinued mid-contract
Hi, I'm wondering if anyone can offer any advice on how to proceed. My most recent bill was $20 higher, and upon review it turned out to be that T-Mobile removed the AAA member discount that I was...
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Bill not available despite message to the contrary
This is the second month in a row that this has happened to me: I receive a text message from T-Mobile stating that my bill is now available at t-mo.co/bill, but when I log on to check my bill it is...
View Articleipad no contract plan charged for ETF
Hi, I bought iPad through this promotion. Which is $10/month with no ETF. Day 2 of 3: T-Mobile Unleashes You to Experience Tablets Beyond the Wi-Fi Zone — For Free | T-Mobile Newsroom I changed my...
View ArticleIncompetency at T-mobile’s customer service
The low level of competency at T-mobile customer service is really apparent in my latest experience with T-mobile. This situation could have been avoided if representatives received proper training....
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