Inquiry
If today is activation day, and today is also the close date, would there be a prorated charge?
View Articlecurrent legacy balance expiration
I am on the legacy pay-as-you-go plan... how do I check on the "my T-Mobile" site to see when my current balance would expire? The web page does not seem to support the legacy plan anymore. When will...
View ArticleT-mobile stole my money
I have been with T-mobile since 2005 and recently i upgraded my phone to S4 and i suppose to get charged $18.50 a month . I got charged fully for the phone $440 last week and it did hurt my financial...
View ArticleTricked into staying with TMO!
I've been a customer with Tmobile for 10 years. Was considering leaving until I was offered credit towards a new device. This was a special "loyalty" credit. This is where being "loyal" stopped and...
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Dispute a charge
I was charged for downloading an app on my account. However, I haven't done anything of the sort. This happened when i first started my contract about 3 years ago, but back then they put a block on the...
View ArticleMoved, never received ETF.
Hello, I tried to get into contact tonight about not receiving my ETF reimbursement. It was mailed as of 7/30/14, I moved out at the beginning of the month and had my mail forwarded but after speaking...
View ArticleLying T-Mobile Not Honoring Advantage Program Discount
I signed up with T-Mobile a bit over a year ago and I was a happy camper until I received a postcard in the mail telling me that the Advantage Program Discount that I was enrolled in that saved me 15%...
View ArticleEIP Payment does not work
This is now month three of not being able to use your EIP payment online. I have tried IE 11, Chrome, and Mozilla, but none work. I have tried different computers, but that does not work. I have...
View Articlepay as you changes, will they be fixed? No exp dates
Just like everyone else on here that is now a legacy pay as you go plan member I too can't see the expiration date on the web site or via any of the codes that are mentioned on all the other threads on...
View ArticleLegacy prepaid account - Next Charge Date not updating?
Hi, like a number of other T-mobile customers with legacy prepaid accounts, I'm having issues with when I need to refill my account next. Out of caution, I already topped it up this afternoon, because...
View ArticleDo I lose my advantage discount if I switch to the promotional plan?
I want to switch to the 4 line/2.5 gig plan for $100. Will I lose my discount if I switch?
View ArticlePay As You Go Legacy to Pay By The Day switch for Gold Status Memebers
I understand things has changed this August (most confusing change I have witnessed by an org in a while). I just reviewed the pre-paid website and I have couple of questions on whats noted at the end...
View ArticleHello, is it possible to ask for a billing extension?
is it possible to get a billing extension?
View ArticlePaid bill is sent to collection center!!
Hi, I started a discussion on August 17th Account is already closed, receive another bill..... T-mobile charged me $96.06 by mistake. The problem is settled on August 18th . I received an email that...
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Horrible customer experience.
I was promised a free Isis sim card for my Samsung galaxy light by customer care. They directed me to a retail store. When I got there they had just ran out, so I ask one of the representatives to hold...
View ArticleShipping Devices for ETF Reimbursement
I recently ported 4 lines over to Tmobile from Verizon but only purchased 3 phones from TMO because 1 line was already out of contract. Now i'm in the process of shipping my 3 Verizon phones to TMO....
View Articleipad no contract plan charged for ETF
Hi, I bought iPad through this promotion. Which is $10/month with no ETF. Day 2 of 3: T-Mobile Unleashes You to Experience Tablets Beyond the Wi-Fi Zone — For Free | T-Mobile Newsroom I changed my...
View ArticleCancel pending plan change.
I switched our plan to the new promotional family plan then accidentally changed it back. How can I cancel the second change?
View ArticleMonthly payment to full retail?
Literally just a day ago, Phones were allowed to be bought and paid monthly to well.. Pay them off monthly, today i'm coming on, ready to switch to T-Mobile, and now All phones are required to be paid...
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