How do I view a receipt for an online payment?
I'm on the $30/month plan and I regularly add money to my account from my phone. How can I get receipts for these payments?
View ArticlePlease help me with "T-Mobile TV Prime"
This is my second go round with T Mobile about T-Mobile TV Prime or MobiTV. I do not have this app, it isn't ANYWHERE on my phone, therefore I know it has not been "accidently" authorized as the T...
View ArticleUsage Details - Voice
My usage details for voice calls is only showing incoming calls I've made not any of my outgoing calls. Why is this and how can I fix it?
View ArticleShould the ETF take a month to arrive in the mail?
My fiance switched to my T-mobile account and she was approved to receive an ETF reimbursement for her previous cell phone provider; however, the card supposedly shipped on 7/23/14. Here we are almost...
View ArticleI did not ask for Insurance and was included on my Bill
I recently upgraded to a new phone and I paid it in Full up front. I got Simple Text Talk (unlimited text/talk) and asked that I do not have any insurance on the phone (choose not to have it out...
View ArticleStill waiting on a refund, When would I receive it?
Back in July of this year I had opened a prepaid T-Mobile account with the $30 plan. I then tried it out for about 6-8 hours and it just wasn't going to work for me in my area as every time I tried to...
View ArticleForums
Dear All, Please see the attached chat conversation with Tmobile representative. Asyou can clearly see that my bill was supposed to be $86.76 after taxes anddiscounts, unfortunately now it says it will...
View Articlebill should be 133 with two lines, got hit with 243. why?
so a few weeks ago i added a person to my line. she paid her dues right then and there, meaning all she had to pay was her bill the following month. so it was time for me to pay mine a couple weeks...
View ArticlePay As You Go "Legacy" Plan Questions
After the Pay As You Go plan changed last week, I'm still grandfathered into the "Legacy" version. I understand from other forum posts that if I ever switch to another plan, I will not be able to...
View ArticleIncompetency at T-mobile’s customer service
The low level of competency at T-mobile customer service is really apparent in my latest experience with T-mobile. This situation could have been avoided if representatives received proper training....
View ArticleETF reimbursement issue- NO RMA- can someone please help?
Hello, Hoping a Tforce specialist can help me. I placed my order to switch to Tmobile over the phone. I was instructed to port over my number once I received the phone I ordered, which I did....
View ArticleAdvantage Discount?
I've been a T-Mobile customer for a year and I have a discount through my employer through the Advantage Discount program. I received a card in the mail telling me that the agreement with my employer...
View ArticlePaid deductible on old broken phone, yet still owe the full balance on it?
I paid $175 deductible for my broken Note 3, which the guys at the Tmobile Store specifically stated meant I WOULD NO LONGER be responsible for the remaining EIP balance. I just received my bill, which...
View ArticleDisappointed at $20 Service Warranty Fee
I purchased a Samsung Galaxy Light in June 2014. Among, the constant freezes and WiFi, BT, and GPS randomly turning off on me, I've had constant issues with not receiving phones calls and not showing...
View ArticleGetting unwanted text messages when I signed up for T-Mobile
I keep getting unwanted text messages ever since I signed up for T-Mobile. I thought this number wouldn't have any text messages, but everytime I turned on my phone. Most of these text messages are...
View ArticleHave had service for less than a week, and got a full bill?
Hello, I've switched to T-Mobile last week (on 8/19, selected Simple Choice, post-paid) have all of my lines activated, brought in my own equipment. Today, logged into the account, and -- I see there's...
View ArticleIf i forgot the 4 number for access to tmobile how can i do?
If i forgot the 4 number for access to tmobile how can i do?
View Articlejump plan!!
i bought the iphone 5s on august 6th i didnt get the jump plan, they told me that i had 14 days i called tmobile on 12th to add the jump plan, the guy that was helping me added the jump plan! and right...
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