Splitting the Bill Fairly
Hello, I have a sort of sticky situation. I have someone on my current phone plan whom I'm no longer with and was wondering if there was a way I could split off her line to bill to her address and me...
View ArticleSame issues with Mytmobile.com
After being asked to wait a few weeks, and then some I still have the same problems as before. I linked the first topic My-Tmobile.com still doesn't work.
View ArticleHelp
Am trying to view my stamens from a couple of months ago every time I try to access it it just takes me to the instructions and I follow the instructions and it still takes me back how can I see my...
View ArticlePay As You Go - Legacy: negative message count, no renewal date problem
My last Pay As You Go top up was Aug. 16, 2014, and I got the usual 90 day expiry date. Checking my account today, though, my account summary shows the following: My current planPay As You Go -...
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Activate Military Discount
I am attempting to activate the 15% Military Veterans Discount. Upon switching to T Mobile I forgot to apply for it. I'm assuming there is no back compensation, but I would like to get enrolled in...
View Articlemy s5 warranty
Had my phone for one month just one!! and one day I look down and the tiny little film over the camera is in pieces shattered as if it were glass and then day by day the film fell off because the glue...
View ArticleETF reimbursement $175 or $350?
Here is my situation: I have 4 lines on Verizon. Three are smartphones and one is a flip phone. One of the smartphones is off contract (my iPhone 5S) and the other two have $240 and $200 ETFs (iPhone...
View Articlemytmobile.com would not accept my debt card..
Since last night i had tried relentlessly to get my tmobile to accept my debt card as it usually does. I continuously got a generic payment declined message. This is the first time this has happened so...
View ArticleRefilled after service ran out.
Service for my 50$/month prepaid T-Mobile plan ran out today. Within two hours of service running out, I bought a 50$ refill card. I redeemed the card online and the 50$ shows up in my account balance...
View ArticleAccount balance won't update
I bought my SIM kit through the internet and it was delivered yesterday. After unpacking it, I activated the chip by choosing the $30 prepaid plan. Then I tried to refill my account with two different...
View ArticleRefill due date does not change after payment?!
Hi there,I just refilled my account, but it seems the refill required statement doesn't change, and the due date (today) doesn't change, either... I know I am in a legacy plan, but does this have...
View ArticleTransferred number, now I can't get in to pay off my EIP
I transferred my number away from my account about a month ago, and at that point my phone ceased having any service (which makes sense). A live chat agent said I would be receiving the final bill with...
View ArticleStudent Advantage Discount
So, I bought a student discount card from student advantage.com. It has been really great and also listed that the student are able to get a discount at T-Mobile. For the first two months, I actually...
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I guess I was sent to collections 2 years ago...?
So today I required a micro sim card for a phone I had purchased online and decided to facilitate this through the local T-Mobile store. In the process of doing this I learned that I had been sent to...
View ArticlePoor service provider I have ever seen...
It is very very very disappointing experience till date with TMobile.Everything is good in starting and then it is a pain. a) I have got my plan changed from $50 to $40 because of your poorest data...
View ArticlePay As You Go "Legacy" Plan Questions
After the Pay As You Go plan changed last week, I'm still grandfathered into the "Legacy" version. I understand from other forum posts that if I ever switch to another plan, I will not be able to...
View ArticlePay As You Go - Legacy
I think I have legacy pay as you plan. When I logged in on 8/25, I saw a charge date 8/25. So I refill it to over $100. When I logged in, the next charge date is today 9/4. So what happened to the...
View ArticleCharged For A FaceTime Call
I've got a Pay As You Go plan and just recently, I called through FaceTime to one of my good friends. However, a few days after when I went to check up my balance, it said $0. I later found out that it...
View ArticleThere was a problem updating your E911 Address. Please try again later.
From my account portal, on a ToGo Plan, I get: There was a problem updating your E911 Address. Please try again later. All the time. What problem, when will it be fixed? Why has it remained broken?
View Article"Account refill required" after refill
I bought a T-Mobile SIM Activation Kit and, in the activation process, I chose the $30 prepaid plan, and paid for a refill at the "Fund you account" step. My phone got activated and I have my number....
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