Highway Robbery!! No warning of a minutes overage!!!!!!
It's remarkable to me that a $724.95 overage was dismissed by a rep, and I was simply advised to "check my minutes now and then". Having a consistent bill for more than a YEAR straight with absolutely...
View ArticleContract Dispute -- VERY FRUSTRATING
Hello T-Mobilers In much need of help because i am loosing my patience May 18th I sent an email to contract dispute to dispute the contract I currently am in. It is now June 4 and still no response....
View ArticleHow do you file a complaint about bad/misleading phone customer reps?
After not having a contract with T-Mobile for four years, I decided to sign one and now regret it. When I recently signed the two year contract five months ago, I was told that my monthly bill would be...
View ArticleT-Mobile Took Funds From My Debit Card, and They Refuse to Refund Me!!
Back on June 21st, I contacted Financial Care to make payment arraingments, because I was having financial difficulties due to being unemployed. I also believed that my "Easy Pay" was shut off, since I...
View ArticleTmobile billing customer service are a bunch of liars and crooks!
Resently went to the country of Costa Rica after saving for 5 years...I decide that this would be my first and last trip for a very long time....I decide to call customer before leaving the States...
View ArticleMILLITARY SON TOOK HIS PHONE
MY SON TOOK HIS PHONE OVERSEES WITH HIM WHILE HE IS IN THE ARMY DEPLOYED . HE SAID TO CUT HIS PHONE OFF BUT ID RATHER GIVE THAY SERVICE TO HIS LITTLE SISTER. THE QUESTION I HAVE IS HOE DO I GET A NEW...
View Articleturn off visual voicemail
I don't know how I turned it on but now I can't turn it off! Am I being charged for it too?
View ArticleT-Mobile does not consider Canada and Mexico as International Long Distance!
Apparently in T-Mobile books Canada and Mexico are not Internatinal Long Distance destinations! So even if you have "International Long Distance Blocking" serivce enabled T-Mo will gladly let you make...
View ArticleBill Print Format
I have paperless billing. Retrieving my March bill (and all other bills before then) produced a very useful, common, compatible PDF file. My April bill was some bizarre PDF Form file, which set off...
View ArticleT-Mobile misrepresents contracts and lies about offered services
I have been a customer with T-Mobile for many years. I had a grandfathered T-Zones plan out of contract with absolutely no reason to renew my contract. In January I told T-Mobile I was thinking...
View ArticleAllowed ID theft account, now won't fix it.
I figure this is as good a place to complain as any. Here's a good story: About 7 years ago, I lost my Driver's Licence and SS card in my wallet in Philadelphia, PA and someone found it and opened a...
View ArticleBad experience topping off prepaid minutes
Over the past few days I have had the worst tmobile experience to top off my prepaid phone. First I had to create an account which is the usual chore. I add in my credit card and they ask what phone...
View ArticleConfused About Recalled Phone Return Charges
I am getting charged an extra $300 (2 phones @ $150 each) on phones that were recalled because Customer Service claims we did not return the old phones fast enough. We returned the old phones the very...
View Article$9.99 Charges on my bill?
For the past two months I have received a charge of $9.99 from 'Premium Charges'. I have not subscribed to these services whatsoever and have texted STOP to a few of these text messages yet I am still...
View Articledisgusting cheating representative
I longed to get the galaxy s3 for a while now. the only question is whether to stick around with tmobile or att. I called in to cancellation department and I was convinced by a rep. name Keila to stay...
View ArticleBalance Won't Update!!
Hello! Can anyone help me?? I refilled my minutes at least twice today through text, and when I dial #233, my balance is updated. However, I never received any confirmation text and am still unable to...
View ArticleWhat should I do/ right process to file this complaint?
Hello everyone, I'm new to this discussion so bare with me as I have tried getting help by calling Tmobile with no luck at all. I called to cancel my phone contract on July 13 and put my phone to be...
View ArticlePlease stay away from T-Mobile.... A true story - Shame on you!!!
This is a true story. Note: T-Mobile admin, I know you can delete this post but I am sharing this story in over 400 websites and social media.... Ok, I know T-Mobile doesn’t make the phones but, when...
View ArticleEFT's when they stopped providing a service we signed up for?
When we signed up for TMobile 8+ years ago we were happy as can be with the service and the coverage we got.We moved out to the country six years ago and kept with Tmobile because they offered UMA...
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