Prizenity -- Unsolicited $9.99/mo charge??
On April 9th I received a string of text messages stating the following from the number 30211: MWG Prizenity: 30 msgs/mo @$9.99/mo Reply HELP for help.Input pin code # 1271 at...
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Bill Current & Bill Arrears: Billing
There are two billing methods for postpaid customers – Bill Arrears and Bill Current. Accounts activated on or after May 20, 2012 will have Bill Current. Accounts activated before that date are billed...
View ArticleWhat is the early termination fee with 6 months left on a contract?
My contract runs out in November I'm currently on the no contract plan now for a family of 4. Would like to know what the termination of a contract is with 6 months left.
View ArticleProblem with cancelling new line but still received bill?
Back at the end of March, my mom had me help her make an order on some new phones for a new line. However we found out we were still under a different contract so had to return them. I couldn't cancel...
View ArticleGot charged $200 when i didnt even changed my plan?
Tmobile changed my plan without my permission nor my knowledge and plans to make me pay $200...I mean i'm the type of customer for example in a fast food who was given the wrong order and just ignores...
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Billing Help Needed
I need help with a billing issue. I only have one phone/line yet two are showing on my account and the second # (I assume set-up as a temporary one) is showing an activation fee that should ne be...
View Articlemoving from VZW to Tmobile question about the down payment thing
So i am wondering. I am moving 3 lines over from vzw and getting an iphone, htc one and a different android phone. they have 20 20 and 15 monthly payments for 24 months. After i chose my $80 plan...
View ArticleT-Mobile Charging Me $239 Of a Defective Phone That was returned on February...
February 5, 2013. I called T-mobile Customer Service, My phone(My-Touch 4G) didn’t want to turn on. He told me he was going to send another cell phone and told me all the thing I need to do to...
View ArticleI have a pre-paid account. Is there any way to find old calls?
I have a pre-paid account. Is there any way to find old calls?
View Article3 mysterious lines ADDED TO MY ACCOUNT
My account was mistakenly added 3 lines by T-Mobile per saying by the dealer who opened my account. I was over-billed for these 3 lines since March 29, 2013 which I have to pay $30 plus surcharge and...
View Articledoes payment arrangement affect credit rating
Hello,My payment due date is on 05/12/2013. If I make a payment arrangement for 24th may 2013. Will that affect my credit rating? Thank you
View Articlemy account auto-pay triggered a service interruption - has this happened to...
I just got off the phone with customer service after two calls, 40 minutes and 3 reps and I'm not convinced that my issue has been addressed. I have the prepaid $30, 100 minute, unlimited data plan....
View ArticleAuto-Pay - Credit Card payment pending - no phone service?
Hello, I set up Auto-Pay on the your website through my account and it was my understanding that this would be take the fuss out of having to pay my monthly bills. It was scheduled to pay today --...
View ArticlePayment is not processed and the balance is still 0
I have activated my new SIM, and charged the fee by my Credit card. But the system shows balance 0 after 3 hours. I checked my credit company for the payment, and the charge was paid already. What I...
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Activation Fees from buying 3 sim card kits
I just received my bill yesturday and was expecting the bill to be higher than usual due prorated charges for activating lines on a certain date. However, I see an extra 105 dollars charged onto my...
View ArticleNeed someone from T-force to help or a Moderator
I had contacted tmo_jessicab the beginning of last month and she helped me to contact T-force. T-force had sent me a message stating to reach out to them when i received my last bill for them to...
View Articledeposit?
Just a question, my wife went through the process yesterday for 3 phones and she got to the "sign here" button, after entering her CC info. Does that mean she does not need a deposit? Can we go into...
View ArticleGot charged $200 when i didnt even changed my plan?
Tmobile changed my plan without my permission nor my knowledge and plans to make me pay $200...I mean i'm the type of customer for example in a fast food who was given the wrong order and just ignores...
View ArticleBilling Help Needed
I need help with a billing issue. I only have one phone/line yet two are showing on my account and the second # (I assume set-up as a temporary one) is showing an activation fee that should ne be...
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