What does "Plan [number] Unpaid Balance $420.00-Partial Charge" mean?
I recently purchased a Samsung Galaxy S4 for $580.00, and have an EIP implemented. Instead of waiting to pay a certain amount per month, I've been submitting payments in small increments each week. For...
View ArticleWrongful early termination fee charge and poor customer service!
Here is the recap about the whole story: On April 18, 2011, my friend and I purchased a non-contract family plan in a T-mobile store. I still have the original purchase agreement.On November 1, 2012,...
View ArticleI am out of US now, how can i pay my cell phone bill
I am out of US now, how can i pay my cell phone bill
View Articleno entiendo por qué me llega una factura
En días pasados estuve de vacaciones en estados unidos. Vivo en colombia. En un mall compre una sim card en prepago con saldo para internet por el tiempo d mi estadía (15 dias). Hace dos días me llego...
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T-Mobile Ruined my Credit Score
Hello,I was a T-Mobile customer for 6 years until in 2012 the lack of reliable cellular service caused me to miss many important customer calls. I tried to work with T-Mobile to fix the issues but the...
View ArticleI cant refill my account online.I didn't use my phone for three months, and...
My current rate plan is $50 UL Talk Text Web (500MB at 4G) - $50/month. I went abroad, so I didn't use my phone and now i cant pay the bill on-line that I used to. What's the problem?
View Articleon 8/11/13 I chatted with Leslie D Business Care rep ID 13-20377, she...
on 8/11/13 I chatted with Leslie D Business Care rep ID 13-20377, she referred my concers to the Businesscare office and assured me that they would respond via email. As of this date I have not heard...
View ArticleI was tricked in T-Mobile
I have a problem. I went to New York and I needed to buy SIM card. I found T-Mobile shop at 200 West 40th Street,New York, NY 10018.I purchased a prepaid SIM card and I was told that it only cost about...
View ArticleI have been trying to pay my bill for the last 2 hrs,what is wrong? I did...
I have been trying to pay my bill for the last 2 hrs, I ma very frustrated, i don't want my phone to be disconnected.
View ArticleCan't pay my bill because the website erroneously claims my credit card...
Same occurs through both EasyPay and Pay Bill: I type in the credit card number, which I assert is valid, and it displays in red "The Card Number is not valid. Please re-enter."
View ArticleMy account shows current due and past due
I have been out of the country for the past two months and haven't used my phone at all. For that reason, I didn't wanted to suspense my payments till I am back. I am not sure if this means I should...
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Please fix your website
I'm unable to pay my bill... I tried on 2 different browser and iphone app. If you disconnect my service, be assured I will not renew it... HTTP Status 500 -type Exception reportmessagedescriptionThe...
View ArticleMy T-Mobile not showing prepaid account balance?
I activated a new T-Mobile prepaid SIM, and in the process before adding a balance I made a My T-Mobile account. Then I went back and finished the process to pay $10 to the account, and when I...
View Articlewhy am I being charged taxes for another phone number?
when I view my bill online it states I owe 10.00 more than my bill because of taxes on another phone number on my account that I do not know
View ArticleMissing Pay as You go payment
Is there a place to email TMobile if you can't get your questions dealt with over the phone?
View ArticleHow are partial charges for the recurring amount calculated ?
I am wondering how are the partial charges for the recurring bill amount calculated. I received my bill where there were some partial charges applied. But if i apply simple math those charges are not...
View ArticleClosed account still getting charged
I ported my old number to google voice and Tmobile automatically closed my online account. That was really inconvenient because I couldn't access anymore the amount I had to pay. I mean, really this is...
View ArticleSending a text from PC to a cell #
Hello! How do I send a text from my email acct to a TMobile customer? My cell has died (Verizon customer) and I need to contact a Tmobile person... Any assistance is appreciated. Thanks so much! T.
View ArticleSupport for third party bill pay service's
I was wondering if I can use my bank's bill pay service to pay by bill. It ask for the name of the company (T-Mobile), my personal account number and address & zip code for the company's bill I'm...
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