Why is there no support for PDF download of my bill?
There used to be a way to download a PDF copy of my monthly bill. Now there is not. This is ridiculous. The other cell phone carriers I have dealt with allow you to download PDF copies of bills....
View Articledue date extensio
I was told that I can extend the date of my due date so like that I WONT be charged a late fee if I cant pay on time. However, Ive been stuck on customer service trying to get the dam machine to...
View ArticleCell Phone Provider Without 24hr Customer Support?
I think if you are going to suspend peoples service in the middle of the night than you should have somebody they can talk to and have it turned back on in the middle of the night. Specially when it's...
View ArticleMy billing is incorrect. Can you fix it?
I was supposed to be on a $50 a month prepaid plan. I started on a $30 a month, and changed it to $50 unlimited minutes for the second month. It required I pay a $30 to reactivate and $50 to start...
View ArticleI activated 352-507-9053 last night (8/26-27); you charged my debit card...
I activated 352-507-9053 last night (8/26-27); you charged my debit card 32.10; my balance is $0. Explain the math, please!
View ArticleWhy is a credit not posted to your account?
I paid 320.00 over my amount due and now I have a late notice because the credit was not posted to my account. I need to know why and how do I get it posted.
View ArticleAwaiting billing error credit
Hi, I'm awaiting a credit of $404.37 for a duplicate charge. I submitted a copy of my credit card statement via fax on Aug 15th showing that I was already charged once. I have gone round and round...
View Articlecancling automatic payments
On 6/26/2013 I assumed control of an old Account where the primary account holder had passed away. At that time I instructed them to stop recurring payments on the account.What they did was spin off a...
View Articlepay as you go setup
On the pay as you go plan, I have 2 phones for my daughter and myself. I have both phone numbers setup under my name. Could this cause the payment each month to be routed to my phone and not my...
View ArticleI am working for a French society and I need to get all my bills for our "PAY...
I am unable to find any document that prove I have add funds.I need to find those documents for my society administration.We don't have any postal address in US. So where can I find these bills. Best...
View ArticleBilled for 7 months while deployed
Has anybody else had problems with T-Mobile billing you while deployed overseas? I've called them a few times regarding this matter and they keep saying I was using my cell phone which was turned off...
View ArticleUnable to find my bill
Hi, I am unable to find my bills from previous months. I can only see the instructions to get them. However, I am unable to find my actual bills. Please help. -Arnab
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Why is there no way to check previous bills or past usage for Prepaid accounts?
I would just check the history on my actual device, but it was stolen and had to be replaced recently, so I do not have any kind of access to my prior usage.
View ArticleBilled for picture messages that failed to send?
Hi, I tried to send 2 picture messages last night and both failed yet they have appeared on my bill at 25p each, could you please tell me why and how to get these taken off?
View ArticleHTC Glacier
Respected ....... I have using My Touch 4G T-Mobile Glacier But here is minor problem when i call so no display on screen during call How can solve it please tell me ?? Thanks & Best Regards Tafazul
View ArticleMy bank account has a pre-authorization charge and a payment made for my...
My bank account has a pre-authorization charge and a payment made for my account. How quickly can the charges be reversed?
View ArticleI just put more money into my account to bring it up to date and I lost minutes?
Before adding more money I had 772 minutes. After adding enough money to bring it up to the max 1000 minutes I ended up with fewer minutes. How can that be? Perhaps the min/max has changed and I am not...
View ArticleCorporate Check Refund. Am I being duped?
I bought a phone in a T Mobile Corporate Store, not an authorized dealer, and tried returning it. They did not have the cash in the register to hand it out (even though I paid cash THE DAY BEFORE)! So...
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